SMB Local Sales Representative

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

At Brightspeed, we connect people and communities by offering best-in-class fiber internet and telecommunication services. As a Small Business (SMB) Local Sales Representative, you'll be responsible for prospecting and closing sales through face-to-face interactions for potential customers. You will also manage customer accounts and assist with basic internet installations, ensuring a seamless experience.

As an SMB Local Sales Representative, your duties and responsibilities will include:

• Proactively engage with prospective local SMB customers through door-to-door, face to face, by phone and local networking efforts to close sales. Leads will be provided to support these efforts.
• Conduct needs-based consultative sales presentations, recommending Brightspeed products (high-speed fiber internet, landline phone, etc.) that fit customer needs
• Complete all required documentation (sales orders, dispositions, etc.) accurately and in compliance with Brightspeed’s guidelines
• Consistently achieve or exceed monthly sales quotas for high-speed fiber internet and other Brightspeed services. This includes meeting daily field KPI’s such as door knocks, contacts, presentations, time in the field etc.
• Stay informed on Brightspeed product offerings, industry trends, and competitor activities to provide relevant insights to your manager
• Perform initial product installations, including setting up internet routers and connecting devices to ensure a seamless customer experience
• Actively participate in sales meetings, training sessions, and ongoing professional development to enhance your skills and contribute to team success
• Be prepared to work in all weather conditions; work will include flex hours including evenings and weekends to maximize opportunities for customer interaction. Must be physically capable of walking for long periods of time as part of the door-to-door sales process.

WHAT IT TAKES TO CATCH OUR EYE:

• Exceptional interpersonal skills with a passion for face-to-face selling and delivering excellent customer service
• Ability to perform basic technical setups (internet router installation and device connection), with training provided
• Strong personal drive and self-motivation, with a tenacious attitude towards achieving sales targets
• Proficiency in using digital tools and devices (smartphones, tablets, routers, Wi-Fi extenders etc.)
• Ability to travel frequently and work independently with minimal supervision
• Ability to manage time effectively, prioritize tasks, and meet deadlines

BONUS POINTS FOR:

• College degree or equivalent work experience
• 2+ years of direct sales experience, preferably in business sales
• A valid driver's license, proof of insurance, and access to a reliable vehicle
• Experience in telecommunications, internet services, or a related field
• Familiarity with networking basics, including router setup and Wi-Fi troubleshooting
• Proven track record of sales success in a quota-driven environment

PHYSICAL DEMANDS:

• Most of the time in the role will be spent working with the sales team in the field, with exposure to various weather conditions during field visits. Minimal time will be spent in an office environment.
• Flex time / evening and weekend availability required to support team activities and meet customer demands

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice