Manager, Real Estate Facilities Operations

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are looking for a Manager, Real Estate Facilities Operations (REFM) to join our growing team! In this role, you will be responsible for the day-to-day provisioning of facility management services to include corrective and preventive maintenance, planning and end-to-end responsibility for expense budgets relating to their specific area of responsibility. You will lead a team of exempt and non-exempt employees and will partner with other internal teams as required. You will be responsible for:

• 1.25M – 1.75M SF of owned and leased real estate
• 350 – 500 facility locations
• Managing various facility types including central offices, service/work centers, and garages
• $7.5M - $10M in operating expense
• $1M - $3M in capital spend, 10+ projects

As a Manager, Real Estate Facilities Operations, your duties and responsibilities will include:

• Ensure the safety and operational reliability of area of responsibility within parameters of the approved expense budget
• Facilitate corrective repairs, preventative maintenance and other services as may be required within the area of responsibility as per established standards
• Supervise internal staff and/or contracted service providers in the delivery of corrective and preventative maintenance and other Real Estate services
• Utilize established systems, tools and programs to ensure service continuity and achieve key objectives in areas such as cost management, service delivery and client relationships/communication
• Administer Safety and Disaster Recovery Programs as required 
• Travel as required; maintain availability via cell phone and serves as 24x7 on-call point of contact on a rotating/periodic basis
• Identify capital and expense projects required to maintain and/or improve company assets
• Partner with Construction Managers to develop and manage annual multimillion dollar capital improvement budget
• Assist with operational expense budgets in accordance with established guidelines
• Strategically develop and maintain capital and expense replacement programs for area of responsibility
• Directly manage assigned capital and expense projects within area of responsibility
• Balance contractor and budget resources in territory to deliver projects on schedule, within budget and meeting the Brightspeed standard quality of work
• Interface with various internal business units to ensure facilities are managed in accordance with customer requirements
• Assist with other Real Estate matters such as leasing and landlord relations, tenant and building communications, environmental health and safety issues and facility audits
• Serve as point of communication between Real Estate and other teams as needed

WHAT IT TAKES TO CATCH OUR EYE:

• College degree in Business, Engineering, Construction or related fields preferred; alternately, equivalent (5-10 years) facility or project management experience, preferably within a large organization
• Prior experience managing people
• Prior experience managing property remotely
• Industry certification preferred; Real Estate License, BOMA, IFMA, PMP or other Business Management or technical certification.
• Proven success in a corporate setting, working with all levels of management
• Strong written, verbal, and presentation skills
• Expertise in, and operational knowledge of commercial and technical space
• Technical knowledge of building systems (mechanical, electrical and energy management)
• Ability to focus on client service and conflict resolution
• Ability to manage various vendors/contractors in delivering service components
• Detail-oriented with strong planning, monitoring and follow-up skills
• Ability to work effectively with other disciplines with the Real Estate Organization as well as other business units within the corporation
• Strong negotiation skills
• Self-starter with results-oriented attitude
• Capable of adhering to Company management processes and utilizing proper accounting coding for projects/assets
• Capacity to directly manage engineering consultants, construction contractors or any other vendors as required for the successful implementation. 
• Knowledge of property codes & policies (local building & fire codes, Brightspeed practices and guidelines, etc.) as well as the project zoning/permitting process
• Good understanding of various corporate support functions (Legal, Procurement, Environmental, etc), and how to effectively and efficiently utilize those resources to deliver objectives

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice