Product Manager, Guest Experience
Skills
- Product roadmap development and prioritization
- Data-driven decision making and analytics
- Experience shipping consumer-facing or B2B2C SaaS products
- Cross-functional stakeholder management
- User research and customer interview facilitation
- Agile/scrum planning and sprint execution
- Strong written and verbal communication
Responsibilities
- Build and prioritize the product roadmap for Digital Guidebook and Upsells features
- Write clear product requirements, user stories, and problem statements informed by research and data
- Lead complex cross-functional projects and manage delivery through sprints
- Collaborate with engineering and design to iterate and ship customer-facing features
- Leverage qualitative and quantitative data to make decisions and measure impact on KPIs
- Partner with Customer Success, Support, and Sales to capture feedback and enable customers
- Drive continuous improvements to squad and cross-team processes and communication
- Conduct market research and competitive analysis to inform product direction
- Maintain voice of the user via interviews and relationships with engaged customers
Education
- Bachelor's degree or equivalent practical experience preferred
- Relevant coursework or training in product management, business, or design is a plus
Benefits
- Remote-first work environment with distributed team
- Opportunity to shape fast-growing product lines in proptech/hospitality
- Collaborative, inclusive culture committed to DEIB
- Career growth and cross-functional exposure
- Customer-facing product impact and measurable KPIs
Average salary estimate
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