Senior Product Manager

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs)and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.

As a Senior Product Manager, you will drive the vision and strategy for our agentic AI conversation platform. We are developing new automation capabilities at a rapid pace given the recent advancements in GenAI, and this is a great opportunity to dive headfirst and deliver differentiated products to the market. Your role will be pivotal in shaping our future product landscape, and will work closely with the Application Engineering, Machine Learning, and GTM teams (Sales, Customer Success, Delivery) to integrate cutting-edge Machine Learning technologies into our product suite to deliver unparalleled value to our customers on a large scale.

What You'll Do

• Engage with customers and end-users to understand needs and translate insights into product enhancements and new automation opportunities

• Lead key initiatives for Replicant’s Conversation Automation product, turning Replicant’s vision of the next-generation contact center into reality

• Translate that vision to practical and executable experiments and products

• Work with a cross-functional Engineering, Design, and GTM team to deliver generative AI-powered solutions that solve customer needs and drive business value

• Define and measure business outcomes and metrics from deployed solutions

• Conduct research and competitive analysis to identify new opportunities in the field of LLMs and AI, and ensure Replicant remains a leader in this space

• Collaborate with cross-functional business partners and leadership across the company

What You'll Bring

• 5+ years of product management experience with a track record of exceptional product delivery that delighted customers

• An owner mentality that is willing to get into the weeds to ensure the right product is delivered

• Deep data orientation with experience making data driven decisions including defining the right KPIs and setting aggressive goals

• Experience bringing structure to unstructured bodies of work, developing strategy, and adapting to change

• Excellent communication skills, with an ability to collaborate and influence cross-functional stakeholders

Nice - To - Have's

• 1+ years experience in AI/ML

• Previous experience at a high-growth startup

• Experience working in research or other development programs with very high ambiguity, technical complexity, and risk

For all full-time employees, we offer:

🏠  Remote working environment that respects time zone differences

💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥  Top of the line healthcare (medical, vision, and dental)

🏋️  Health and Wellness Perk

🖥️ Equipment Stipend

🌴  Flexible vacation policy

✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.