Catering Events Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to the The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.   At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.   Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!

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What you will have an opportunity to do:

The Catering Sales & Event Manager provides quality, value-added, professional service that exceeds our guests’ expectations with a passion for excellence and infuses enthusiasm in everything they do. The primary function of this role is to secure and develop the corporate and social events, Non-Profits with responsibility for maintaining existing clients and cultivating potential new corporate and social events. This position is responsible for coordinating all sales and service activities generated through the direct and indirect sales solicitation in corporate and social markets for events.  

In addition to performance of key responsibilities and supportive functions, this position may be required to possess a combination of the following skills and experiences:  

• Ability to analyze client needs and negotiate pricing along with client requests. 
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Maximizes revenue by up-selling packages and creative food and beverage.
• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment. 
• Ability to work under pressure.  
• Demonstrated ability to work with maximum efficiency, accuracy, and attention to detail. 
•  Must have experience in all Microsoft Office and industry relevant Sales systems. CI/TY experience is preferred. 
• Ability to work effectively in Microsoft Excel to create spreadsheets regularly 
• Demonstrated ability to work cohesively with a team.  
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.  
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.  
• Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.  

The primary responsibilities for the Catering Sales Manager include but are not limited to: 

• Responsible for booking corporate, wedding, and social events at prevailing menu pricing, while working with the client to ensure all requirements and expectations from beginning to end are fulfilled. 
• Develop and maintain an effective office organization that is sales oriented and interrelates with the hotel sales and marketing effort in a synergistic fashion. 
• Ensure the maximization of departmental profitability by ensuring proper menu pricing, up-selling additional events and amenities, accurate billing, efficient delivery and following all approved credit policies and procedures. 
• Monitor of blocked space to ensure group is meeting their contractual obligations and groups are blocked appropriately to maximize space potential. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers. 
• Finalize and detail catering plans for groups contracted by assigned Sales Account Manager. Orchestrates these functions whether they are on-site or off-site. Provide accurate and timely completion of Banquet Event Orders (BEO) and Resumes. Closing the sale with the customer by collecting the customer’s deposit and signature on the BEO. 
• Present BEO and communicate group details/changes to all hotel departments at BEO meetings, coordinating the customer’s needs with other property business and activities to ensure the customer’s expectations are met and the property operates efficiently. 
• Service personally booked and assigned groups while in-house as required by level of commitment in contracts. 
• Conduct pre-conference and post-conference meetings with client and hotel staff to ensure each event meets client’s expectations. 
• Ensure the proper care and maintenance of the physical space to protect the assets of the hotel. 
• Be an active contributor through suggestions and actions to the overall success of The Belgrove Resort. 
• Attend social events in a professional capacity to represent the Belgrove Resort as it becomes necessary. 
• Work closely with the Banquet Manager to ensure and maintain levels of service, monitor scheduling of banquet team members while controlling payroll expenses without affecting guest satisfaction and service 
• Work closely with Executive Chef in preparing menus for corporate and social functions. These menus need to be competitive with the area, unique, and maintain proper food cost. 
• Work closely with Beverage Manager in determining banquet bar packages and wine lists that will maintain proper beverage costs. 
• Budgeting and forecasting food and beverage, room rental, and audio-visual revenues for current month, 3-month, current end of year, and next year.  
• Responsible for meeting expected revenues by booking business from corporate groups which have 0 to 9 sleeping rooms per night and will utilize function space. 

Qualifications 

Associate or bachelor's degree, preferably specializing in Hospitality is required. Two (2) years of Sales or equivalent experience is required.  

Must have at least two (2) or more years of previous experience related to wedding, social catering sales and conference services in a luxury environment working with high profile clients, top level executives or executive meeting planners. Another related/equivalent field may be considered. CMP Certification preferred.  

What are we looking for?

Compensation:

$70000

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$75000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.