Account Renewals Manager
Skills
- Proven renewal and contract negotiation experience
- Account management and customer success in a SaaS environment
- Familiarity with Life Sciences R&D processes and scientific concepts
- Stakeholder management across user, business, and IT audiences
- Strong verbal, written, and presentation skills
- Ability to operate in a fast-paced, cross-functional startup environment
Responsibilities
- Build and maintain strong relationships with scientific and IT stakeholders including champions and economic buyers
- Define and implement engagement models across the customer lifecycle to drive satisfaction, governance, and expansion
- Identify churn risk and contraction trends early; coordinate appropriate remediation and escalation
- Own renewal negotiations and execution in collaboration with Sales and cross-functional teams
- Assess account health, uncover scientific/business opportunities, and route customers to product or technical experts
- Forecast renewal, adoption, expansion, and retention outcomes accurately
Education
- BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or equivalent life sciences experience
Benefits
- Competitive salary and equity
- Medical, dental, and vision plans for employees and dependents
- Fertility healthcare and family-forming benefits
- Four months fully paid parental leave
- 401(k) with employer match
- Commuter benefits for in-office employees and home office stipend for remote employees
- Mental health benefits including therapy and coaching
- Monthly wellness stipend and learning & development stipend
- Generous and flexible vacation, company-wide winter shutdown
- Sabbaticals at 5- and 10-year anniversaries
Average salary estimate
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Benchling is a cloud-based platform for biotechnology research and development and the only biology-first platform for scientific data, collaboration, and insights.
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