Senior Sales Operations Business Partner

 About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice is looking for a strategic and results-oriented Senior Sales Operations Business Partner to join our Revenue Operations organisation. This is not a traditional analyst role. As a trusted advisor to our sales organization, you will be embedded with a dedicated business unit, responsible for driving strategy, enforcing operational rigor, and delivering the insights that accelerate performance.

You will act as the strategic co-pilot to Sales leadership, using your analytical acumen to move beyond simply reporting the "what" and instead investigate the "why." You will collaborate to resolve performance gaps and drive the adoption of processes that lead to predictable success. We are looking for an individual with an innate curiosity to solve complex problems, the influencing skills to drive change, and the ability to transform data into a clear, actionable strategy for senior leadership.

• As a Trusted Business Partner, you will own the end-to-end operational cadence for your assigned sales segment, with responsibilities across four key areas:
• Inspect & Inform: Proactively monitor sales execution metrics, pipeline health, and forecast trends to identify risks and opportunities. Surface critical insights and flag issues to business stakeholders, translating complex data into a clear narrative that guides strategic conversations.
• Investigate: Partner directly with sales leadership to conduct root cause analysis when metrics are falling behind. Go beyond the dashboards to understand what’s working, what’s not, and the underlying drivers of performance.
• Resolve: Collaborate with sales leaders to design and implement corrective action plans. Co-own the resolution by helping to shape changes in strategy, tactics, and sales plays to get the business back on track.
• Enforce: Drive the adoption of operational excellence. Ensure adherence to best practices in pipeline management, enforce key metrics hygiene, and champion the consistent execution of prescribed Go to Market plays and sales processes.

• 4+ years of experience in a strategic Sales Operations, Revenue Operations, or Business Partner role, ideally within a B2B SaaS company.
• Strategic Mindset: Proven ability to think beyond the immediate data request and understand the broader business context to provide forward-looking insights.
• Analytical Excellence: Superior analytical and problem-solving skills with a track record of synthesizing complex data into compelling, concise recommendations. Strong proficiency in Excel is required.
• Data Visualization & Storytelling: Expertise in Tableau or similar data visualization tools, with the ability to build self-service reporting and tell a clear story with data.
• Influencing & Interpersonal Skills: Exceptional verbal and written communication skills with a demonstrated ability to build strong relationships, manage differences of opinion, and influence stakeholders at all levels.
• Accountability & Ownership: A strong desire to get things done and a proven ability to initiate and drive projects to completion with minimal guidance.
• Core Systems Proficiency: Experience with Salesforce.com or similar CRM tools is essential for success in this role.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment, managing multiple projects with timeliness and organization.

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Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.  

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA. 

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity. 

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo. 

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives. 

We champion what’s best for Bazaarvoice before individuals or teams.  

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

The successful candidate will be required to complete a background check. We will provide additional information and obtain your written consent before proceeding.