WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

• + Free Alterra season pass for spouse and dependents 25 & under

• 50% off window ticket price at IKON partner resorts

• Free access to Alterra Mountain destinations during time off

• Free ski-referral letters for employees to use at other mountain resorts during time off

• Free friends & family day-ski vouchers (Periodic allotment)

• Discounts on Ski & Snowboard Lessons

• Discounts on Ski & Snowboard Rentals

• Discounts on Gear Tune-Ups

• Discounts on Food & Beverage

• Discounts at Crystal Mountain Retail shops

• Free Crystal branded swag

• Pro deals on gear with 100s of brands

• Discount Marketplace

• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

• Employee-only Night Skiing events

• Employee Housing Available for eligible positions

• Accrued paid time off for eligible positions

• Group health insurance for eligible positions

• 401K benefit and generous match with immediate vesting for all staff members over 18

• Opportunities for growth, advancement, and year-round employment

JOB DESCRIPTION

Position Title: Employee Experience Coordinator                                            

Business Unit or Department: Human Resources

Position Reports to: Human Resources Manager

Employment Status: Full Time, Seasonal

EEOC Classification : Non exempt, Hourly

# of Direct Reports: 0

# of Indirect Reports: 0

Wage Range: $22.00 - $28.00 hourly

Benefits & Perks: Listed Below

Date of Last Review: 8/11/2025

Job Profile: 2099H

Crystal Mountain is the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands.

A career with Crystal Mountain is more than what you do today; it is being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

We are here to shape the future of mountain adventure.

We Cultivate Collaboration

We Honor Authenticity
We Prioritize Purpose

We Embrace Empowerment

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

POSITION SUMMARY

The Employee Experience Coordinator supports a positive, inclusive, and engaging workplace where employees feel valued and connected. Acting as a cultural ambassador, this role delivers events, recognition programs, communications, wellness initiatives, and engagement activities that bring Crystal Mountain’s mission and values to life. Working closely with the HR team and department leaders, the coordinator ensures employee experience programs are well-planned, effectively executed, and impactful.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

Program Coordination & Support

• Plan and assist with employee engagement activities, events, and celebrations.
• Coordinate wellness, culture awareness, and inclusion programming through scheduling, logistics, communications, and participation promotion.
• Track program participation, collect event feedback, and provide summary reports to guide improvements.
• Maintain and update employee experience resources, including bulletin boards, digital signage, and other communication tools.

Culture & Recognition

• Model and actively promote Crystal Mountain’s mission, values, and culture in all programs and interactions.
• Support the development and delivery of employee recognition programs, including milestone celebrations, spot awards, and informal recognition initiatives.
• Partner with employee committees to plan and execute engagement, culture, and recognition activities.

Communications

• Draft and distribute employee-focused communications such as newsletters, pre-shift talking points, and event announcements.
• Maintain a consistent brand voice aligned with Crystal Mountain and Alterra Mountain Company values.
• Support internal messaging through multiple channels, including email, posters, and digital boards.
• Assist with engagement survey communications and follow-up action planning.
• Keep all employee communications up to date in the Employee Services Lounge.

Administrative & Front Desk Support

• Maintain employee experience calendars, schedules, and contact lists.
• Collect, organize, and report on engagement and participation data.
• Lead employee perk and discount administration, providing assistance and oversight to employees and J-1 coordinators.
• Manage perk distribution using Excel/Outlook automation.
• Conduct regular audits of perks and employee programs to ensure compliance.

Collaboration & Service

• Partner with HR and department leaders to support recognition and engagement efforts.
• Serve as a friendly, approachable point of contact for employees regarding programs, events, communications, and other employee experience initiatives.
• Provide on-site event support, including setup, check-in, and breakdown.
• Assist with onboarding to ensure new employees feel welcome, informed, and connected.

QUALIFICATIONS, KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS

• Proficient in MS Office Suite including Word, Excel, Publisher, PowerPoint, and Outlook
• Excellent writing and communication skills
• Strong public speaking and presenting skills
• Proficient with social media including but not limited to Facebook, YouTube, Instagram, WordPress, Vimeo, and Pinterest
• Able to work independently and take initiative without continual oversight
• Ability to collaborate with others including internal and external customers, employees, and guests
• Valid driver’s license or ability to obtain

EDUCATION

• High School Diploma or equivalent. Bachelor’s degree preferred.
   

WORK EXPERIENCE

• Two years of relevant experience in team oriented, fast-paced setting.
• Experience in a resort, hospitality, or tourism setting preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, see, hear, and smell 80% of the time.  Must be capable of walking or standing 50% or more of an 8-hour shift. Must be capable of frequently carrying, lifting, pushing, or pulling up to 20lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

This position may be required to work evenings, weekends, and holidays.

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Crystal Mountain Resort and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause. 

Employment with Crystal Mountain Resort or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is in Washington, and the work is in Enumclaw, WA, and employment in this position is subject to the labor and employment laws of Washington.

Crystal Mountain, Inc., and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Crystal Mountain Inc. and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.