WFM Configuration Specialist
Skills
- Hands-on experience configuring Legion or comparable WFM platforms
- Proven ability to build and maintain labor models and scheduling rules
- Experience with WFM testing and deployment processes
- Strong data analysis and forecasting skills
- Working knowledge of labor compliance and scheduling best practices across geographies
- Excellent written and verbal communication and collaboration skills
- Experience providing Tier 2/3 support and managing service tickets
Responsibilities
- Configure, test, deploy, and maintain scheduling rules, labor standards, work roles, and meal/break compliance in the WFM system (Legion).
- Execute system configuration changes in response to operational needs, policy updates, and system upgrades.
- Act as Tier 2/3 support for WFM-related issues, manage service tickets, and coordinate resolutions across teams and vendors.
- Collaborate with Operations, Visual Merchandising, and Store Training/Experience to align system configuration with in-store execution.
- Analyze forecast and scheduling data to identify trends and provide actionable insights for improved labor efficiency.
- Conduct comprehensive testing of WFM configurations to ensure accuracy, functionality, and legal compliance.
- Support additional Retail Operations initiatives and contribute to continuous improvement projects.
Education
- Bachelor's degree in Computer Science, Information Systems, Business, or related field or equivalent experience
Benefits
- Base salary range $80,000 - $110,000 per year
- Long-term incentive opportunities
- PTO policy
- Progressive employee benefits package
- Remote work arrangement (#LI-remote)
Average salary estimate
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