Sr. Director, MSP

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. 

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

Job Summary

The 1Password Partner team proactively works to support our partner ecosystem to get the most value in their investment in security and privacy by establishing long term strategic relationships and acting as a trusted advisor. Partners are a core focus for the future growth of 1Password.

In the role of Head of MSP, reporting directly to VP, Partnerships, you will take ownership of driving substantial growth within our Managed Service Provider (MSP) channel. Your pivotal responsibility will be to formulate and execute MSP strategies that lead our partners through established best practices. Demonstrating a profound understanding of the needs of their customers, you will act as a dedicated advocate within 1Password. You will forge robust professional relationships with key partners across the MSP channel ecosystem, and leverage these connections to identify opportunities for strategic growth plans. Your expertise will guide the identification of programs and strategies that not only foster partner growth but also contribute significantly to the overall growth of 1Password.

This role represents a senior-level position demanding a skillful blend of sales acumen, leadership prowess, program development finesse, and adept relationship management. Your mission is to deliver a suite of scalable, partner-centric, revenue-generating partnerships that align seamlessly with 1Password's overarching objectives.

This is a Remote opportunity within Canada and the United States.


What we're looking for:

• Demonstrated successful experience leading the channel management activities for Managed Service Providers (MSP)

• Extensive experience working with channel partners across MSPs, Resellers and/or distributors

• Demonstrated ability to collaborate cross-functionally, offering insights and prioritizing product roadmaps to align with MSP partner requirements.

• Ability to translate the requirements of initiatives into actionable features that can be delivered in increments

• Proven experience leading and aligning multiple teams across sales, marketing, business development, product marketing, and customer support to execute on strategy.

• Track record of consistently meeting and exceeding quotas

• Over 10 years of experience in channel partner management and/or business development with at least 5 years of experience leading people.

• Proven success hiring and developing a highly engaged and high performing team

• Demonstrated understanding of building customer-centric partnerships from ground zero with a bias toward action.

• Extensive experience navigating strategic and complex partnerships adeptly, facilitating co-selling with internal teams and ensuring cross-functional coordination.

• Problem-solving mentality leveraging both internal and external resources, adept conflict resolution, and diligent follow-through with channel partners.

• Possess a network of relationships with channel partners to aid in opportunity identification

• Experience in Cybersecurity or SaaS industry is a plus
  

What you can expect:

• Accelerate business for our partners and 1Password: Leveraging a deep understanding of global market dynamics, you will discern the needs of 1Password and our partners. Craft a comprehensive strategy that fosters win-win solutions, driving mutual revenue growth.

• Drive operational excellence: You will Exhibit excellence by formulating strategic growth plans, compelling business cases, and partner pitches. Deliver actionable reporting while meeting deadlines and exceeding the expectations of both internal teams and partners. Simultaneously, focus on growing the partners' business.

• Demonstrate Strong Partner Development Experience: You possess the vision to identify and drive impactful strategic partner opportunities. Demonstrate the confidence and experience to establish strategic Go-To-Market (GTM) partnerships that mutually benefit 1Password and our partners in maximizing revenue opportunities. Utilize effective communication, organizational prowess, and interpersonal skills to ensure program success.

• Implement a Structured and Organized Approach: Display hyper-organization skills to manage multiple projects and deliverables concurrently. Navigate partner contracts, align internal processes, formulate business and financial plans, and engage cross-functional teams for program development—all activities managed with comfort and precision.

• Lead by Example: As an adept sales professional and leader in the Go-To-Market space, you will flex between hands-on involvement and leading and coaching others as the function and team scale. Your experience serves as a guiding force in navigating the complexities of business growth.

USA-based roles only: The annual base salary for this role is between $213,000 USD and $288,000 USD plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $206,000 CAD and $278,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our culture

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.

Our approach to remote work

We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of most roles. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.

What we offer

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing

👶 Maternity and parental leave top-up programs

🏝 Generous PTO policy

💖 Four company-wide wellness days

Growth and future

📈 Company equity for all full-time employees

💸 Retirement matching program

🔑 Free 1Password account

Community

🤝 Paid volunteer days

🌎 Employee-led inclusion and belonging programs and ERGs

🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

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