Conference Service Manager - Sales - Luxury Beach Hotel

Description

Pelican Grand Beach Resort is seeking to hire a passionate Conference Service Manager that will support the Sales Management team and apply related skills to accomplish analysis of hotel groups/rooms.

Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please! 

At Pelican, we often celebrate our employees’ accomplishments. Are you all about being your best self, doing the right thing, bringing your natural smile and having fun? Then we hope to welcome you to our amazing family. We are excited that you are considering joining Pelican Grand Beach Resort!Come play with us!

We also offer AWESOME benefits such as:

• 401K (and 401K matching)
• Full-time - Paid time off
• Full-time - Insurance to include health, medical, vision, dental, hospital coverage, employee assistance program, life and accidental death, pet, and short-term disability
• HUGE employee discounts
• Multiple parking options
• One free meal during your shift
• Many recognition programs
• Incentive programs
• Referral programs
• Growth opportunities

Summary

A Conference Services Manager oversees the planning, execution, and management of conferences and events, ensuring seamless operations and high client satisfaction. This includes coordinating logistics, managing budgets, overseeing vendors, and building strong client relationships. The role often involves sales, client communication, and on-site event management.

Essential Job Functions include but are not limited to:

• Anticipate guests' needs, respond promptly, and acknowledge all guests.
• Always maintain positive guest and employee relations.
• Familiarization with all hotel services/features and local attractions/activities to respond to clients' questions accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. 
• Maintain knowledge of details relating to scheduled function times, locations and requirements. All styles of meeting and banquet room settings, function room features: lighting, sound system, telephone capabilities, menu Pricing, guarantee policies, payment policies, room rental charges, service charges, shipping and receiving charges and banquet service standards.
• Send formal introduction letters or introductory phone calls, depending on lead-time to the event contact. 
• Assist in conflict resolutions with staff and clients.
• Follow-thru with clients to review and ensure details that may not have been part of initial booking process.
• Contact the client and maintain effective communication throughout planning and while on site to ensure successful completion and/or transition to the banquet manager or banquet captain assigned to the event.
• Upsell food and beverage, gifts, amenities, and decor.
• Customize menus, when necessary, with the approval of the Chef.
• Assist client with arrangements and reservations with outside vendors.
• Produce group resumes, agendas, BEO’S and other forms of correspondence for successful implementation by all departments.
• Attend BEO meeting with the kitchen and banquet staff, providing guarantees and any changes.
• Inspect set-ups, check for cleanliness, neatness, and agreement with client requirements and departmental standards; resolve deficiencies with respective personnel.
• Assist staff with their job function where needed to ensure guest satisfaction. 
• Meet the client before the function and make an introduction to the scheduled Banquet supervisor. Confirm with the client that all arrangements are agreeable. 
• Communicate known last-minute additions and changes with the Banquet department and kitchen.
• Complete work orders for maintenance repairs throughout the Resort utilizing Alice
• Review banquet checks daily and schedule billing reviews with the Accounting department before final billing for accuracy. 
• Solicit additional group or corporate future business with onsite group contact and transition to the appropriate sales manager.

Requirements

At Pelican, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established various initiatives to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Education: An Associate's degree or Bachelor's degree preferred.  Relevant experience may substitute for a degree.

Experience: 2+ years prior experience as a conference service manager or catering manager required.  

Skills: Key skills include strong communication, interpersonal skills, organizational abilities, attention to detail, excellent customer service, problem-solving, adaptability, and computer proficiency. Leadership, team management, and negotiation skills are also valuable.

Other Requirements: Flexibility in working hours and a professional demeanor are important

Key Characteristics of our ideal Conference Service Manager include but not limited to:

• Exceptional interpersonal and communication skills: A Conference Service      Manager interacts extensively with clients, vendors, and internal teams,      making strong communication (both written and verbal) and interpersonal      abilities paramount.
• Strong organizational and multitasking abilities: The ability to      effectively plan, organize, and execute events requires excellent      organizational skills and the capacity to manage multiple tasks      simultaneously.
• Attention to detail: Even minor overlooked details can negatively      impact the success of a conference or event. A meticulous approach and a      keen eye for detail are therefore crucial.
• A strong customer service orientation: Providing a high      level of customer satisfaction is a core responsibility. This requires a      strong service ethic, patience, and the ability to anticipate and meet      client needs.
• Leadership and team management skills: Leading and      motivating a team, delegating tasks effectively, and potentially mediating      conflicts between team members are important aspects of the role.
• Problem-solving and adaptability: The ability to find creative solutions      to unexpected problems and adapt to changes or unforeseen challenges is      essential in the dynamic environment of conference management
• Proactive approach and resourcefulness: Taking initiative to      identify trends, optimize processes, and actively seek ways to improve      services are valuable traits.
• Flexibility and a positive attitude: Working in conference      services often involves flexible hours, including evenings and weekends,      as well as a need to remain calm and positive under pressure with peers      and clients. 

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.