Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

A dynamic and detail-oriented Sales Support Officer to join our East Coast team. This role involves a variety of tasks focused on supporting our sales operations and enhancing client relationships. The successful candidate will handle telephone inquiry calls, website sales leads, process transactions, and assist sales with various projects, ensuring smooth and efficient operations.

Key Responsibilities

• Incoming Inquiry Calls: Respond to and manage incoming calls, addressing general substantive inquiries from clients and potential customers, qualify transactions for 1031 exchange suitability, conduct initial file intake, and advise clients regarding transaction process and regulatory requirements.
• Web Inquiries: Manage inquiries received through our website, providing telephone consultation, email follow-up, and data entry through Salesforce.
• Cold Calling: Initiate contact with potential clients from real estate sale lists and other data sources. 
• Sales Team Coverage: Provide coverage for sales representatives when they are out of the office, ensuring continuity of service and support.
• Transaction Intake: Gather detailed information for new transactions and review with clients and their advisors to ensure accuracy and completeness.
• Salesforce Data Entry: Accurately enter new contacts and manage new deals in Salesforce, ensuring all relevant data is accurate and up to date.
• Build and Retain Client Relationships: Develop and maintain strong relationships with clients, fostering trust and loyalty.
• Sales and Operations Liaison: Act as liaison between Sales Team and Operations Team, coordinate transactions, ensuring all parties are well-informed and aligned.
• Analyze Data for New Leads/Sources of Business: Analyze data to identify new leads and potential sources of business, contributing to the growth of our client base.
• Sales Projects: Provide support for various sales projects, collaborating with the team to achieve project goals and deadlines.
• “Floating” Operations Assistance: Assist our operations teams as needed during busy times or for PTO coverage purposes.

Qualifications

• Previous experience in a sales support or customer service role
• Proficiency with Salesforce or similar CRM systems
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to analyze data and generate insights
• Team player with a proactive attitude
• Experience with and knowledge of IRC Section 1031 rules and regulations is a plus

Pay Range: $15.67-$20.89/hour
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.