Junior Associate Solutions Consultant

Job Description

Job Overview:

As a Junior Associate Solutions Consultant, you’ll support our sales and solutions consulting teams by providing technical and functional support on key opportunities in our SMB market segment. You will work to quickly understand customer requirements and demonstrate how Zendesk solutions will address them.

You must be both sales focused and technically savvy. You’ll be the technical bridge between our Sales team and their customer prospects. This will involve you supporting the technical relationship with our prospects to drive customer satisfaction by managing and presenting technical information in virtual meetings and possibly an occasional onsite meeting.

This role will be your opportunity to develop and grow your professional skills through training, mentorship opportunities, and industry events. You’ll gain exposure to multiple Go To Market functions and gain valuable experience in direct customer engagement.

Key Responsibilities:

• Sales and Presales Support: Assist the sales and solutions consulting team in developing proposals, preparing presentations, delivering solution assets/demonstrations, and managing customer relationships to drive sales initiatives.

• Cross-Functional Collaboration: Work closely with various teams within the Go-to-Market organization to understand different functions and how they contribute to overall business goals.

• Market Research and Analysis: Conduct market research to identify trends, customer needs, and competitive landscape, providing insights to inform strategic decisions.

• Marketing Initiatives: Collaborate with the sales and marketing teams to support campaigns, create content, and help drive demand for Zendesk solutions.

Qualifications:

• Education and Experience: Bachelor’s degree in Business, Computer Science, Communications, or a related field with applicable coursework. 

• Skills: Strong analytical and problem-solving skills, excellent written and verbal communication abilities, and proficiency in office productivity software. 

• Awareness: AI technologies (LLM, ChatGPT) and web/scripting technologies (e.g., HTML and CSS) and SaaS applications are ideal.

• Work Experience: An internship or relevant experience in sales, call centers, or customer service is a plus but not required.

• Attributes: A proactive and adaptable mindset, eagerness to learn, and a passion for technology and customer experience.

What We Offer:

• Professional Growth: Opportunity to work in a collaborative environment with industry leaders and gain exposure to various aspects of the business.

• Mentorship Program: Access to mentorship from experienced professionals to guide your career development.

• Inclusive Culture: An inclusive workplace that values different perspectives and encourages innovation.

• Benefits: Competitive salary, health and wellness benefits, and opportunities for career advancement.

The US hourly OTE (On Target Earnings) range for this position is $49.04-$73.08 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire rates for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base rate only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.