Commercial Counsel

About Zapier

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Job Posted: 8/25/2025

Location: USA (Need to work East Coast hours)

Hi there!

We’re looking for an experienced and forward-thinking Commercial Counsel to partner with our Sales and cross-functional business teams. As our Commercial Counsel, you'll be at the heart of Zapier's enterprise strategy, partnering directly with our Enterprise sales team to close deals and drive revenue. You'll design AI-powered negotiation playbooks, develop automated contracting processes, and directly impact our most strategic customer relationships, making this role essential to Zapier's continued success.

If you’re passionate about legal strategy, enterprise contracts, and leveraging automation and AI to scale legal operations—this is your role. You’ll join a lean legal team and will report to the General Counsel.

About Zapier

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You

• Exceptional drafting and negotiation skills: you have deep experience negotiating a wide range of inbound and outbound technology contracts, including SaaS service agreements, license agreements, online terms of service, consulting agreements, and data privacy addenda.

• Sales enablement partner: you’ve built or enhanced sales processes, developed playbooks, and partnered with Sales to scale efficiency and improve coordination, especially through automation and technology.

• Experienced with AI-powered tools for legal work: you’ve used (and are excited to keep exploring) AI solutions such as contract review tools, negotiation assistants, legal you thrive on combining legal expertise with AI and automation to scale impact.

• Clear communicator: you translate legal complexity into straightforward guidance for non-legal colleagues.

• Collaborative and pragmatic: skilled at balancing legal soundness with business priorities in fast-paced environments.

• Excited by new challenges: Zapier is a fast-moving business, and you’re energized by ambiguity, adaptable in your approach, and eager to take on new challenges as the company grows. You are a creative thinker who is comfortable with change, and excited to learn areas of the law that may be new to you.

• Excellent time management. You are successful at working independently and have a proven track record of being able to prioritize and manage multiple matters simultaneously in a fast-paced, dynamic, and highly engaged environment. You also recognize when to ask for help or escalate issues.

Things You’ll Do

• Draft, review, negotiate enterprise customer contracts, including SaaS, licensing, and service agreements, to drive deal velocity and meet legal and business objectives.

• Drive strategic impact: You'll make a valuable contribution to Zapier's enterprise strategy by ensuring deals move smoothly from negotiation to signature

• Design AI-powered enterprise negotiation playbooks: Build and maintain negotiation playbooks that leverage automation and AI to provide clear guidelines, fallback positions, and best-practices for Sales teams. These playbooks will enable Sales to negotiate terms with greater autonomy, speed, and consistency, while ensuring alignment with legal and business priorities

• Develop and maintain AI automation-powered contracting processes: enhance inbound and outbound contract workflows using Zapier and other tools.

• Collaborate across functions: align with Procurement, Sales, and other teams to mitigate risk, streamline review, and scale legal enablement.

• Respond to and lead triage of legal tickets from teams across Zapier, escalating to subject matter experts as needed to resolve issues quickly and effectively.

• Champion AI transformation in legal work: You’ll help Zapier’s Legal team become a model for how modern in-house counsel can operate: combining legal expertise with cutting-edge technology to support the business at scale.

• Other duties as needed to meet the ongoing needs of Zapier’s Legal team

Qualifications & Experience

• Juris Doctor and active U.S. bar admission.

• 6-10 years combined in-house and/or law firm experience, especially in tech/SaaS.

• Proven record in enterprise contract negotiation and document drafting.

• Hands-on experience with legal automation and AI tools, and with Zapier.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].