Senior Customer Success Manager - job 1 of 3

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

Workday Customer Success Managers play a pivotal role in ensuring our customers realize maximum value from their Workday investments through comprehensive adoption and value engagements. We prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews, we identify achievements and uncover fresh opportunities for success.
Our team has diverse backgrounds and experiences, all unified in our mission to empower our customers to succeed. We are a global organization spanning North America, EMEA, and APAC

About the Role

The Customer Success team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs.

Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success!

Responsibilities:

• Focused on high-touch, curated experiences for Workday’s strategic customers by working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of the customer journey
• Acting as a strategic partner with insights into customer’s strategic objectives and priorities
• Driving product adoption by aligning Workday's features and functionality with customers' overall business needs
• Ability to understand and identify Workday services and offerings and how they help meet customer’s objectives leading to upsell opportunities
• Works on a diverse scope of situations where data analysis is required to prioritize and drive issue resolution
• Acting as a liaison between product management and the customer with a focus on communicating the Workday Roadmap and how this will influence customer activities
• Collaborating cross functionally with account team members to create a seamless & optimal customer experience
• Creating customer champions and advocates

Expected results within 3-6 months:

• A proficient knowledge of Workday products, services and offerings
• Self-sufficient management of a portfolio of 20 or more customers in the United States
• Detailed & prioritized account plan development, including product adoption strategies and risk identification and mitigation
• Manage and establish customer relationships including key executives and decision makers 
• Timely execution of customer success engagements

About You

Basic Qualifications (Required):

• 7+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)—preferably in SaaS, AI, or GTM tech
• 5+ yrs experience understanding the go-to-market landscape—you’ve partnered with revenue teams, helped deploy tools used by GTM orgs, carried a quota, or actively sold software
• Strong presentation skills, particularly for in-person meetings with multiple stakeholders
• Consistent track record of cross-functional collaboration to achieve shared revenue goals

Other Qualifications:

• Functional domain expertise in Financials, HCM, and/or Payroll is preferred
• Consistent track record of building positive relationships with customers including the executive level
• Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership
• Bachelor’s degree or equivalent work experience; Business or Technical degree preferred
• Ability to travel up to 30%

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.VA.McLean (Tyson's Corner)

 

Primary Location Base Pay Range: $119,000 USD - $178,500 USD

 

Additional US Location(s) Base Pay Range: $107,700 USD - $191,300 USD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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