Guest Concierge Associate

Williams Lea is seeking a Guest Concierge Associate for our Dallas, TX location.

Shift: Mon-Fri; 8am- 5pm

Pay: $27.50 /hourly + 10% - 15% shift differential

Benefits:

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Company Provided Parking
Additional Employee Perks and Discounts

Position summary

The Receptionist is responsible for providing covering the reception desk, greeting visitors and general clerical office support  

Job qualifications

• High school diploma or equivalent.

• Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.

• Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers 

• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors.

• Ability to work in a fast-paced team environment.

• Ability to handle business matters with professionalism 

• Attention to detail with an emphasis on accuracy and quality.

• Intermediate computer skills including Microsoft Word and Excel

• Ability to prioritize work to balance multiple projects and deadlines.

• Excellent verbal and written communication skills.

• Self-motivated and the ability to multi-task

• Must work well in a team environment.

• Must be able to interact effectively with multi-functional and diverse backgrounds.

• Must be self-motivated with positive can-do attitude.

Supervision

• Number and title(s) of direct reports (if any): N/A

• Received: Manager of Operations, Operations Supervisor

Job relationships 

• Internal: This position works closely with the onsite team

• External: Clients & visitors

Job duties

(* denotes an “essential function”)

• * Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.

• *Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.

• *Provide high level services to staff, clients and guests.

• *Communicate with manager and client on job or deadline issues.

• Handle additional projects as assigned.  Handle sensitive and/or confidential document and information *

• *Communicate with supervisor or client on job or deadline issues.

• *Meet contracted deadlines for accepting, completing, and delivering all work.

• *Troubleshoot basic equipment problems.

• Prioritize workflow.

• Interact with clients in person, over the phone or electronically.

• Adhere to Williams Lea policies in addition to client site policies.

• Use equipment and supplies in a cost-efficient manner.

Working conditions

• Position operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by site.

• Ability to work overtime as needed.

• Work is performed in a professional work environment.

• Business casual attire required.

• Must be able to work standing up all or most of the time.