Customer Service Representative - Bilingual (Spanish)

This position is posted by Jobgether on behalf of Transcard. We are currently looking for a Customer Service Representative - Bilingual (Spanish) in Tennessee (USA).

Join a fast-growing team as a Customer Service Representative where you'll be the first point of contact for clients across a dynamic and innovative payment platform. In this bilingual role, you'll deliver exceptional support, resolve inquiries efficiently, and help strengthen customer relationships. With a fully remote setup and fixed evening shifts, this opportunity is ideal for candidates who are service-driven, detail-oriented, and comfortable handling high call volumes. You’ll collaborate closely with internal teams while helping to drive customer satisfaction and operational excellence.

Accountabilities:

• Act as the first line of communication for customers, handling inbound calls and emails in a professional, timely manner.
• Respond to inquiries and complaints while delivering a personalized, solutions-oriented experience.
• Maintain up-to-date and accurate customer profiles, including ticket statuses and dispute resolutions.
• Coordinate with internal teams to ensure customer needs are addressed effectively and efficiently.
• Report and collaborate with the fraud department on any suspicious activities.
• Support the operations department by maintaining cross-functional relationships.
• Maintain compliance with financial regulations, including Regulation E dispute processes.

• Experience in customer service, preferably in a high-volume call or support center.
• Fluency in English and Spanish (bilingual communication is essential).
• Strong interpersonal, analytical, and problem-solving skills.
• High level of patience, empathy, and active listening.
• Organizational skills with the ability to multitask and manage time efficiently.
• Willingness to work fixed evening shifts (Monday to Friday, 3 PM to 12 AM EST).
• Bachelor’s degree preferred, or equivalent relevant work experience.

• Competitive hourly compensation based on qualifications and experience.
• Full-time, remote opportunity within the U.S. (must be authorized to work in the U.S.).
• Medical, dental, and vision insurance starting the first of the month after hire.
• 401(k) plan with company match.
• Paid time off, life and disability insurance, and more.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

#LI-CL1