CX & Operations Specialist

About the Role

A privately-held high growth telecommunications startup based in the United States, is looking to add an CX & Operations Specialist who will report to the Operations Team Lead remotely during U.S business hours. This is a full-time, (40+ hours) remote opportunity designed for someone who thrives in fast-paced, tech-driven environments and enjoys taking ownership of their work.

Remote – Philippines | Full-time (Monday–Saturday, U.S. CST hours) | $6–$7/hour

About you

Do you have excellent communication skills and even more exceptional customer prowess? Are you skilled in telecom operations, particularly with port-in processes, and thrive in solving customer problems with precision? Do you enjoy working in fast-paced, tech-driven environments where every interaction counts? This role is ideal for someone who can manage both customer-facing communications and back-office operational processes, ensuring every customer interaction is smooth, professional, and efficient. 

The ideal candidate can effortlessly handle account updates, port-in processes, and service troubleshooting, while also helping identify process improvements that will make operations more seamless as the company grows. This role is perfect for someone with telecom experience, strong customer service skills, and a passion for building seamless customer experiences in a growing U.S. startup.

Responsibilities

• Respond to customer inquiries via voice, email, and chat, ensuring all interactions are handled professionally, with empathy, and aligned with premium service standards.
• Accurately process account updates, order entries, and service adjustments, maintaining a smooth and error-free experience for customers.
• Verify customer information, coordinate with relevant teams, and resolve port-in issues quickly to minimize service disruptions.
• Log all customer interactions, account changes, and operational updates in internal systems to ensure transparency and data integrity.
• Share updates, flag recurring issues, and assist in implementing process improvements that enhance service delivery and operational efficiency.
• Be adaptable to changing processes, help refine operational practices, and consistently deliver results in a fast-paced environment.

• At least 3+ years of experience in omnichannel support within BPO, call centers, or telecom (preferably for U.S. multinational clients).

• At least 1+ years of experience with telecom (port-in, service migration, account transfer).
• Exceptional proficiency in English (at least C2 level), with excellent written and verbal communication skills (with zero or minimal accent) 
• Kind and composed demeanor when on the phone with customers. 
• Scrappy and independent worker. 
• Able to work full-time (Monday to Saturday) during U.S. CST business hours.
• Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred)

Preferred Qualification

• Familiarity with systems like ZoHo, Intercom CX, and Google Sheets.
• Background in high-touch, premium customer service programs, where quality of service is as important as speed.
• Direct experience with U.S. Telecommunications or IT Services space (TeleTech, AT&T, Boost Mobile, etc.) 
• Experience working with U.S.-based startups

• Work From Home
• Training & Development