Customer Success Manager (Mid Atlantic - Remote)
Skills
- Experience developing and managing customer success programs in cybersecurity or IT domains
- Proficiency with Microsoft Office, Microsoft Project, Atlassian Jira, and Confluence
- Strong leadership, communication, time management, facilitation, and organizational skills
- Knowledge of commercial/vendor program management
- Ability to interact with multiple technical stakeholders including network, dev/ops, database, server, cloud teams
Responsibilities
- Manage senior customer success oversight for 10-20 large professional services accounts
- Coordinate professional service engagements and support strategic accounts
- Produce executive-level reporting and manage service level agreements (SLAs)
- Support large scale security projects and communicate effectively across technical and non-technical stakeholders
- Manage MSSP partner relationships and customer advocacy for managed services
- Interface regularly with project managers, account executives, sales operations, and delivery teams
- Advise account teams on customer roadmaps and support sales and adoption of services
- Adhere to GuidePoint Security core values and perform other duties as assigned
Education
- Bachelor's degree preferred
Benefits
- Remote workforce with some travel (up to 10%)
- Group medical insurance with options including zero deductible PPO and high deductible HSA plans
- Group dental insurance with employer-paid premium contributions
- 12 corporate holidays and Flexible Time Off (FTO) program
- Mobile phone and home internet allowance
- Retirement plan eligibility after 2 months
- Pet benefit option
Average salary estimate
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GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions that minimize risk. Our experts act as your trusted advisor to understand your business and challenges, helping you ...
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