Client Service Representative - job 1 of 3
Location:5043 Bancroft Lane, Greenwood, IN 46142
VCA Sugar Grove Animal Hospital is seeking a Client Service Representative (Veterinary Receptionist) to join our team!
Schedule: Full-time, 5 x 8-hour shifts with rotating Saturdays.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
Why We Need You:
As the face of VCA Sugar Grove Animal Hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Qualifications:
High school diploma or equivalent
Excellent communication and interpersonal skills
Strong customer service orientation
Basic computer skills (Microsoft Office, email, practice manage
Prior experience in a customer service role
Benefits of joining the VCA Team!
- Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources.
- Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.
- Paid Time Off: Paid vacation, sick, parental, and bereavement leave.
- Financial Support: 100% employer-paid short-term and long-
- Protection: Access to the Better Together Fund for crisis support in qualifying situations.
- Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next.
- Retirement: 401(k) retirement savings plan with increasing employer contribution.
- Pet Care Perks: Generous pet care discounts and VIP programs.
- Transfer Opportunities: Nationwide hospital transfer opportunities.
Apply today! We look forward to meeting you!
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Seeking a Relief Veterinarian in Houston, TX to provide veterinary services with competitive compensation and full benefits in an Equal Opportunity workplace.
Hospital Manager needed at VCA Butte Oroville Animal Hospital to oversee operations and lead a passionate veterinary team in delivering exceptional care.
Support Nationwide Financial's annuity customers by providing expert guidance and exceptional service within a hybrid work setting in Grandview Heights, Ohio.
Experienced Multi-Line Claim Adjuster needed for a hybrid position at CCMSI to manage liability claims across multiple Northeast jurisdictions.
Dolphin Debit is looking for a detail-oriented Client Services Specialist to provide exceptional support and service to their ATM management clients.
Back Office is hiring a Restaurant Operations Client Advisor in Littleton, CO, to lead client onboarding, adoption, and satisfaction for their restaurant technology platform.
Centage is looking for an empathetic Customer Support Specialist in San Antonio to provide expert product and technical assistance, fostering client success and growth.
A Senior Customer Solutions Engineer role at Cloudflare focused on technical advisory and customer success for application security in a hybrid work model.
MANA Family Medicine is looking for an organized Receptionist to handle patient scheduling and front desk duties in Fayetteville clinics.
Serve as the welcoming voice and face of Lexus of Birmingham, managing multi-line calls and visitor relations in a fast-paced automotive dealership environment.
Contribute to exceptional banking experiences at Fifth Third Bank as a full-time CSR/Teller in Benton Harbor, MI.
Serve as a professional Customer Service Representative in a hybrid call center role resolving diverse customer inquiries for a public agency in Tampa.
Provide expert customer service and insurance support at USAA, serving military members with a hybrid work schedule and extensive training.
Galileo seeks a technically skilled Customer Success Engineer to help customers implement and maximize value from cutting-edge GenAI platforms.
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people, and our communities. From primary care t...
36 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
