Client Success Manager
Skills
- Strong analytical skills to interpret client data.
- Excellent verbal and written communication.
- Time management and organizational skills.
- Ability to work in fast-paced, high-volume environments.
- Strong relationship-building capabilities.
Responsibilities
- Deliver post-onboarding support using standardized success playbooks.
- Drive product adoption through training, webinars, and educational content.
- Execute one-to-many engagement strategies like newsletters and office hours.
- Create and maintain client self-service resources such as FAQs and guides.
- Assist with business reviews to track progress and support renewals.
- Analyze client data to identify trends and enable proactive outreach.
- Conduct discovery for professional service needs and refer deeper support.
- Facilitate referral, testimonial, and marketing outreach activities.
- Collaborate with internal teams to improve scalable client success processes.
- Maintain accurate client records in CRM systems like Salesforce.
Benefits
- Competitive base salary plus equity.
- Top-tier medical, dental, and vision insurance.
- Unlimited PTO policy and flexible working hours.
- 401(k) retirement plan.
- Paid family leave, employee resource groups, and mentorship programs.
- Learning grant program for professional development.
Average salary estimate
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