Global Account Manager

The role

We are hiring a Global Account Manager to join our high-performing Sales team in New York and become an integral part of our global accounts strategy.

This role will work alongside our regional accounts teams and report to our Head of Global Accounts.

This is an office-based role out of our New York office.

Base salary range - $104,847 - $116,089

The compensation for this role features a 60% base salary and 40% variable/commission structure. The On-Target Earnings (OTE) are expected to be $174,745 to $193,482, with uncapped commission potential.

Working at WGSN

Together, we create tomorrow 

A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow. 

WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you. 

WGSN is going through an exciting time of investment and growth. We have an ambitious five-year strategy to deliver YoY growth, and we are ready to execute. Our market penetration is excellent, our brand is very well known as a leading global trend forecaster. Now is an excellent time to be joining our dynamic business.

Role overview 

Do you have the entrepreneurial drive and commercial acumen to grow our highest-value global accounts? WGSN is seeking a strategic leader to own and expand critical client relationships, driving significant revenue growth through the strategic deployment of our world-class foresight capabilities.

What You'll Do:

- Lead Global Accounts: Manage a dedicated portfolio of global accounts, acting as the ultimate commercial owner for the relationship.

- Drive Strategic Growth: Develop and execute a comprehensive account plan focused on leveraging the full suite of WGSN products and services to meet and exceed client expectations.

- Exceed Revenue Targets: Deepen commercial relationships through a combination of organic subscription growth, strategic upsells, renewals, and project-based revenues.

- Act as the Market Expert: Maintain extensive knowledge of client priorities and current market conditions, translating these insights into profitable opportunities and ensuring our foresight is perfectly positioned to deliver value.

- Lead the Internal Team: Own the global commercial relationship, working seamlessly with regional account managers and the client success team to deliver best-in-class commercial partnerships.

- We are looking for a proven relationship builder ready to deliver exceptional value and tangible results.

The team

At WGSN we have high performing sales teams made up of Key Account and Senior Account Managers, Business Development and Client Servicing specialists who work together to achieve outstanding results. You will be part of the newly formed global accounts team that works with senior clients from a wide range of industries to build strategic partnerships.

Our teams are diverse, tenacious, resilient, and extremely dedicated because they truly believe in the value WGSN services bring to our global clientele who operate in Fashion, Beauty, Interiors, Food & Drink and Consumer Tech. We never compromise on collaboration which allows us to have a strong team dynamic.

From Start-Ups to Fortune 500 companies; WGSN provides specialised intelligence to the most valuable brands in Fashion, Beauty, Food & Drink, Interiors and Consumer Tech, allowing these brands to produce outstanding products that consumers will demand for years to come.

• Strategic Leadership & Sales Execution
• Own the Global Growth Strategy: Partner with regional account management teams and sales leaders to deliver the 3-year growth plan for WGSN’s global accounts, ensuring all revenue targets are met or exceeded.
• Drive Account Expansion: Identify, explore, and develop new business opportunities within an assigned book of 7-10 strategic growth accounts. Successfully execute client contract renewals to maintain consistently high renewal rates.
• Elevate Client Relationships: Be the primary relationship driver, continually deepening your understanding of the client's business, broader industry challenges, and market trends to position WGSN as a strategic partner.
• Win Executive Buy-in: Deliver compelling commercial presentations and pitches to Executive and C-level stakeholders that clearly articulate WGSN's strategic, measurable value to their organization.
• End-to-End Sales Ownership: Lead all aspects of the complex global sales cycle, including network building, advanced client engagement strategies, bespoke proposal development, and managing financial, legal, and procurement negotiations.
• Collaboration & Operational Excellence
• Champion Client Success: Work seamlessly with the content, consulting, and client success teams to champion high strategic standards and excellent client service, ensuring the customer is delighted with the WGSN experience.
• Accurate Forecasting & Reporting: Maintain meticulous tracking of all pipeline activities on Salesforce, providing accurate monthly and quarterly revenue forecasts. Deliver regular, insightful updates on global account status, detailing achievements, challenges, and actionable recommendations.
• Global Presence: Travel nationally and internationally as needed to build and nurture client relationships, successfully navigating different time zones and working effectively with a diverse global client base.
• Team Leadership & Influence: Demonstrate strong leadership skills across the global accounts team, acting as a positive influence on team members. Proactively drive positive change and remain fully dedicated to achieving success with the support of the wider WGSN organization.

• Essential Experience & Expertise
• Proven Track Record: Demonstrated success in strategic account management, including a verifiable record of winning, retaining, and significantly growing large, high-value global accounts (a multi-million dollar portfolio preferred).
• Advanced Sales Acumen: Mastery of advanced sales process, techniques, and methodologies, including complex, multi-year contract negotiation and execution.
• Commercial & Organizational Agility: A proactive and commercially focused mindset, with deep experience operating successfully within a matrix organization. Must possess a history of effectively influencing diverse, cross-functional teams to deliver against a unified business strategy.
• Key Skills & Attributes
• Executive Communication: An excellent communicator capable of leading high-stakes client presentations, effectively negotiating complex deals, and influencing outcomes that create mutual value for both the client and WGSN.
• Strategic Problem Solver: A creative problem solver who operates at pace, efficiently developing and implementing innovative commercial solutions that drive sustainable account growth.
• Passion for Foresight: A genuine passion for trend and forecasting across relevant industries, such as: fashion, beauty, retail, technology, design & innovation, and food & drink.
• This role requires a leader who is both a strong commercial executor and a passionate evangelist for the power of foresight.

What we offer

Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:  

- Paid Time Off – 15 days of vacation per year with an additional day for each year of service up to 20 days.  WGSN also observes the 12 Federal holidays.  We also offer 6 weeks of paid Parental Leave. 

- 401(k) Retirement Savings Plan – allows employees to save and invest for their own retirement on a tax deferred basis. WGSN matches 50% of the first 6% contributed by employees.   

- Dental and Vision plans with MetLife

- Health Care with Anthem & Blue Cross Blue Shield 

- Life Insurance, AD&D, Short and Long-Term Disability - all eligible employees receive coverage at no cost through Metlife

- Mental Health – WGSN provides many ways for employees to access mental health care including an Employee Assistance Program and inpatient, outpatient and virtual care if enrolled in an Anthem medical plan. Our EAP is available to all permanent staff, regardless of if you elect benefits.

More about WGSN

WGSN is the global authority on consumer trend forecasting.

We help brands around the world create the right products at the right time for tomorrow’s consumer.

Our values 

We Are Everywhere

The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.

We Are Future Focused

We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.

We Are Rigorous

We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.

Our culture 

An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.

Inclusive workforce 

We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.  

Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.  

We offer a flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been—and will continue to be—actively encouraged here, but we do not offer full remote working. 

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.

A Note for Applicants

We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.

A Note for Recruiters 

Thank you so much for your interest in working with us at  WGSN!   Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together.  Since we focus on these established partnerships, we’re unable to respond to unsolicited contacts or CVs from outside our PSL. But don’t worry! If we decide to explore new partnerships, we’ll be sure to reach out.