Director, Partner Success - job 1 of 2
Skills
- Relationship management and partner engagement
- Commercial mindset focused on growth and retention
- Cross-functional collaboration across clinical, operations, and product teams
- Strong critical thinking and problem-solving
- Proven leadership and team scaling experience
- Ability to prioritize and make strategic decisions quickly
- Understanding of healthcare ecosystem, especially value-based care and Medicaid plans
- Client-facing experience with health plan clients
- Willingness to travel ~20-30%
Responsibilities
- Own growth, health, and success of client partnerships within a dedicated geographic region
- Develop cross-company Strategic Account Plans outlining objectives, actions, and expected results
- Build and maintain strong, lasting partner relationships as the primary client contact
- Track and manage contractual requirements, deliverables, and reporting for accuracy and timeliness
- Lead Joint Operating Committee meetings in collaboration with market teams
- Identify and drive account expansion opportunities with business development
- Partner with VP of Partner Success to build oversight and scale multi-plan management
- Design and deliver tools, templates, and processes to support scalable client delivery
- Supervise and mentor manager and associate-level team members as the team grows
- Drive resolution of client escalations and coordinate internal resources to deliver solutions
- Represent client needs internally and provide voice-of-customer input to product and solutions
- Clearly communicate progress of strategic initiatives to internal and external stakeholders
Education
- Bachelor's degree preferred or equivalent experience in healthcare, business, or related field
- Advanced degree (MBA, MHA) is beneficial but not required
Benefits
- Base salary $160,000–$180,000 plus annual bonus incentive
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA; company-funded HSA
- 401(k) with 4% match, fully vested from day one
- Employer-paid short- and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO, 10 company holidays, and 2 floating holidays
- Paid new parent leave
- Eligibility for employee equity purchase program
- Additional benefits detailed in offer
Average salary estimate
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