Customer Success Manager
Skills
- Account management and stakeholder engagement
- Project management and implementation coordination
- Strong written and verbal communication
- Technical aptitude with SaaS platforms
- Customer training and enablement
- Data-informed decision making and metrics tracking
- Churn mitigation, renewals, and expansion tactics
- Cross-functional collaboration
Responsibilities
- Drive adoption, retention, and expansion by defining customer success criteria and tracking outcomes
- Manage district- and school-level accounts and build relationships with key stakeholders across districts
- Develop and maintain a regular communication cadence (including Quarterly Business Reviews) to monitor account health
- Coordinate cross-functional resources (sales, product, marketing) to align onboarding, nurturing, and renewal strategies
- Plan and lead scalable implementations and project manage activities influencing stakeholders outside your direct control
- Anticipate customer needs, adapt strategic account plans, and mitigate churn through proactive engagement
- Curate and document customer success stories and efficacy data to promote product impact
- Continuously increase product knowledge and maintain awareness of the K–12 EdTech competitive landscape
Education
- Bachelor's degree preferred or equivalent professional experience
- Experience working in K-12 education or with education technology products
- Practical experience in SaaS customer success, account management, or implementations
Benefits
- Medical, prescription, dental and vision coverage
- Telehealth services and HSA/FSA options
- 401(k) and Roth 401(k) with company match
- Paid vacation, sick time, and 12 paid holidays
- Parental leave (20 weeks total, 14 weeks paid) and Milk Stork program
- Tuition reimbursement
- Life & disability insurance
- Well-being and employee assistance programs
Average salary estimate
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