Client Success Manager - job 1 of 3
Skills
- Program and account management experience managing complex customer relationships.
- Strong verbal and written communication with executive-level stakeholders.
- Organizational excellence and process optimization skills.
- Proficiency in Microsoft Excel, PowerBI, Word; familiarity with ServiceNow or similar ticketing systems.
- Experience with contract management, invoicing, and renewal processes.
- Ability and willingness to travel to customer sites as needed.
Responsibilities
- Design and maintain administrative systems and document management best practices.
- Monitor and resolve incident tickets (e.g., ServiceNow) and report status to stakeholders.
- Develop and execute customer experience strategies and analyze feedback and performance metrics.
- Serve as primary customer contact during Operations & Maintenance; attend implementation handovers and meetings.
- Ensure contract compliance, execute renewal activities, and support invoicing and financial accuracy.
- Prepare executive-level reports, presentations, and recommendations for strategic planning.
- Coordinate cross-functional interaction between Sales, Product, Implementation, and Operations.
- Support audits, court/administrative hearings, and stay current on applicable regulations.
Education
- Bachelor’s degree in Business Administration, Management, or related field required.
- Master’s degree or MBA preferred.
Benefits
- Competitive health, dental, and vision benefits
- 401(k) retirement plan with company match
- Paid time off and holiday schedule
- Remote work flexibility and travel reimbursement
- Professional development and career growth opportunities
- Employee assistance programs and wellness resources
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Coupa is hiring a VP, Value Assurance to lead executive escalation management and restore measurable customer value across complex, high-risk enterprise accounts.
Lead and coach a team of Account Representatives in Chicago to ensure client satisfaction, control budgets, and drive operational and financial performance for strategic property services accounts.
A seasoned Strategic Account Manager to lead cross-channel media strategy and execution for retail media clients at Goodway Group, driving performance, insights, and account growth in a remote-first environment.
Libra Solutions is hiring a detail-oriented Legal Assistant/Account Manager to manage post-funding firm relationships and account performance from our Huntersville, NC or Denver, CO office.
Lead Renesas' strategic engagement with a Tier-1 multinational account in the datacenter and networking space, driving demand creation, cross-selling, and multi-level stakeholder relationships.
A mission-driven Mid-Market Account Manager is sought to own renewals and expansion for EvenUp’s law-firm customers, driving value through consultative selling and executive partnerships.
Lead technical customer engagements and own account strategy to drive adoption and success of Applied Intuition’s autonomy products with major enterprise clients.
Avery Dennison is hiring a Regional Account Manager to grow strategic accounts in the Chicago territory through consultative selling, account planning, and cross-functional collaboration.
EVERSANA INTOUCH® is hiring a Senior Account Manager in New York to lead tactical execution of integrated and digital marketing campaigns for life sciences clients while managing client relationships and cross-functional delivery.
Camunda seeks a French- and English-fluent Senior Technical Account Manager to provide hands-on technical advisory, drive platform adoption at scale, and build lasting customer relationships for strategic enterprise accounts.
A client-centric Project Manager is needed to lead campaign delivery, manage budgets and timelines, and build trusted relationships across teams for a fast-growing B2B marketing agency.
Drive enterprise implementations and adoption of a mission-critical telemetry platform by partnering with engineering teams, product, and customers to deliver measurable outcomes.
Experienced public-sector SaaS account manager needed to own renewals and expansion across Western SLED accounts for a fast-growing law enforcement and security software company.
Our purpose is to enrich lives by making mobility safer and easier. Our vision is to be the global leader in smart mobility by serving our customers at their highest point of need, with the best people doing their best work.
1 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
