Fast Facts

WGU is looking for a passionate Senior Business Process Engineer to enhance the future of higher education by optimizing business processes that improve student journeys and outcomes.

Responsibilities: Lead transformation projects, optimize student journey domains, shape enterprise processes, and drive analytics-driven improvements.

Skills: Experience in business process engineering, Lean Six Sigma Black Belt certified, strong business acumen, and proficiency with BPM tools and data analytics.

Qualifications: Bachelor's degree in a relevant field and 3+ years of experience in process improvement roles; Master's degree and familiarity with BPM tools are preferred.

Location: Position based in Salt Lake City, UT; in-office required.

Compensation: $97100 - $145600 / Annually

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 311Pay Range: $97,100.00 - $145,600.00

Job Description

Ready to transform the future of higher education? 

Join us in shaping the future of WGU by improving the processes that power our mission. 

The Institutional Portfolio Management (IPM) department drives strategic execution across the WGU System by coordinating portfolios of initiatives and programs that align with 5-Year Strategic Plans. We lead critical transformation efforts for executive leaders, design innovative business processes to boost productivity and scale, and proactively identify enterprise-level risks. Our focus is on building core capabilities in Agile Innovation, Portfolio Management, and Rapid Technology Development, while maximizing efficiency through cost reduction and waste elimination. 

About the Business Process Engineering (BPE) Team 

The Business Process Engineering team is driven by a bold vision: to achieve business process excellence that transforms how we operate as an institution. We focus on optimizing the way WGU does business—end to end—to create meaningful value and positive impact for our students, employees, and the university as a whole. 

Our purpose is clear: we exist to deliver on WGU’s promises of productivity, efficiency, innovation, growth, scalability, and student success. Through thoughtful business process optimization, we empower our internal partners and elevate the student experience. 

The Role: Senior Business Process Engineer 

 As a Senior Business Process Engineer, you’ll sit at the intersection of strategy, innovation, and impact. This is not a back-office process role. It’s a chance to architect the systems that will power how 180,000+ students learn, thrive, and graduate.  

You’ll lead some of WGU’s most critical enterprise initiatives, including building our next-generation Business Process Management (BPM) system of record and driving the maturity of process standards across the university. From enrollment to graduation, you’ll own full end-to-end student journey domains — designing, optimizing, and continuously improving them. And because our process ownership rotates, you’ll gain a unique opportunity to see how the business functions holistically and shape how an entire university operates end-to-end.  

If you’re passionate about driving clarity in complexity, influencing executives, and building systems that unlock scale and innovation, this role offers the freedom, visibility, and purpose you’ve been looking for. 

What You’ll Do 

• Lead transformation projects such as WGU’s BPM maturity evolution — moving from Lucid to SAP Signavio to establish a centralized source of truth for all university processes.  
• Own and optimize entire student journey domains, taking accountability for 1–2 areas at a time and delivering measurable improvements in efficiency, quality, and outcomes.  
• Shape enterprise alignment, partnering with leaders in EdTech, Finance, and Institutional Analytics to create a unified, forward-looking process portfolio and strategy.  
• Harness analytics and AI to uncover process insights and create a nimble architecture that accelerates decision-making and execution.  
• Influence at the highest levels, presenting findings and recommendations to executives while driving buy-in across stakeholders.  
• Facilitate cross-functional workshops that clarify what’s broken, surface opportunities, and move teams toward solutions that matter. 

What You’ll Bring 

• Bachelor's degree in Engineering (industrial, mechanical, manufacturing, service systems, chemical, aerospace) or a closely related field. 
• 3+ years of experience in business process engineering, improvement, or continuous improvement roles. 
• Lean Six Sigma Black Belt certified or equivalent continuous improvement background. 
• Strong business acumen (finance, analytics, ROI quantification). 

Bonus Points If You Have 

• Master’s degree (Business Administration, Operations Research, Data Analytics, Engineering Management) or a closely related field. 
• Experience with BPM tools (SAP Signavio, Lucidchart, or equivalents). 
• Knowledge of business architecture and process classification frameworks (taxonomy, TOGAF, APQC, ArchiMate, business process standards such as BPMN). 
• Familiarity with TQM and statistical process control techniques (e.g., Minitab). 
• Proficiency with data analytics tools like Tableau/Power BI for visualization & insights. 
• Experience working with Product and Software Development teams (SDLC, Agile, etc.) 

Work Location 

 This is a full-time, in-office position at WGU’s headquarters in Salt Lake City, UT. 

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.