Fast Facts

Join WGU as a Lead Business Process Engineer to transform higher education through innovative business process optimization and strategic transformation initiatives.

Responsibilities: Lead optimization of end-to-end business processes, guide transformation initiatives, mentor team members in process improvement, and collaborate with senior leadership.

Skills: Proficiency in Lean Six Sigma methodologies, business process reengineering, BPM tools, and experience in leading transformation initiatives.

Qualifications: Bachelor's degree in Engineering or related field and 5+ years of experience in business process engineering and continuous improvement roles; Lean Six Sigma Black Belt certification preferred.

Location: Salt Lake City Office, United States of America

Compensation: $106700 - $165400 / Annually

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 312Pay Range: $106,700.00 - $165,400.00

Job Description

Ready to transform the future of higher education? 

Join us in shaping the future of WGU by improving the processes that power our mission. 

The Institutional Portfolio Management (IPM) department drives strategic execution across the WGU System by coordinating portfolios of initiatives and programs that align with 5-Year Strategic Plans. We lead critical transformation efforts for executive leaders, design innovative business processes to boost productivity and scale, and proactively identify enterprise-level risks. Our focus is on building core capabilities in Agile Innovation, Portfolio Management, and Rapid Technology Development, while maximizing efficiency through cost reduction and waste elimination. 

About the Business Process Engineering (BPE) Team 

The Business Process Engineering team is driven by a bold vision: to achieve business process excellence that transforms how we operate as an institution. We focus on optimizing the way WGU does business—end to end—to create meaningful value and positive impact for our students, employees, and the university as a whole. 

Our purpose is clear: we exist to deliver on WGU’s promises of productivity, efficiency, innovation, growth, scalability, and student success. Through thoughtful business process optimization, we empower our internal partners and elevate the student experience. 

The Role: Lead Business Process Engineer 

The Lead Business Process Engineer is responsible for designing, developing, analyzing, and implementing institutional business processes optimized to support growth, service levels, and cost performance across WGU’s schools and shared services. You’ll lead the largest and most important strategic transformation projects, working closely with senior leadership, business unit heads, and cross-functional teams to ensure alignment with WGU’s strategic goals.

This is a high-impact, visible role focused on technical excellence, people management, and organizational change. You’ll guide teams through process transformation initiatives, foster a culture of continuous improvement, and drive adoption of innovative solutions.

What You’ll Do 

• Define and implement process improvement strategies aligned with WGU’s goals.
• Lead optimization of complex, end-to-end business processes across multiple units.
• Guide teams and stakeholders through transformation initiatives and change management.
• Mentor and coach team members in Lean and Six Sigma methodologies.
• Build and maintain business process architecture and measurement plans.
• Collaborate with senior leadership and cross-functional teams to drive results.

What You’ll Bring 

• Bachelor's degree in Engineering (industrial, mechanical, manufacturing, service systems, chemical, aerospace) or a closely related field. 
• 5+ years of experience in business process engineering, improvement, or continuous improvement roles. 
• Experience leading business architecture and developing process classification frameworks (taxonomy, TOGAF, APQC, ArchiMate, business process standards such as BPMN)
• Experience with BPM tools (SAP Signavio, Lucidchart, or equivalents). 
• Lean Six Sigma Black Belt certified or equivalent continuous improvement background. 

Bonus Points If You Have 

• Master’s degree (Business Administration, Operations Research, Data Analytics, Engineering Management) or a closely related field. 

Work Location 

 This is a full-time, in-office position at WGU’s headquarters in Salt Lake City, UT. 

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.