Head of Sales Inventory and Ops Planning
Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.
Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.
Lob
Lob is modernizing the world of direct mail. Through a technology platform that connects a distributed Print Delivery Network with real-time logistics optimization (“PostalIQ”), Lob is enabling data-driven, automated, and sustainable direct mail at scale. Our supply chain spans print, paper, freight, and postal entry—transforming a legacy manufacturing ecosystem into a fully orchestrated, API-connected network.
The Role
Lob is seeking a forward-thinking Head of SIOP (Sales, Inventory & Operations Planning) to lead the company’s end-to-end planning function across demand, supply, and production. This role will establish the framework and cadence for balancing customer demand with network capacity—spanning Lob’s print partners, paper procurement, commingling, and logistics ecosystem.
You will design and operationalize processes that connect commercial forecasts to operational execution, ensuring Lob’s vertically integrated network delivers on customer promises while optimizing cost, capacity, and working capital. This is a highly cross-functional role requiring strong analytical acumen, systems thinking, and executive-level communication skills.
As the Head of Sales Inventory and Ops Planning, you’ll…
- Own the SIOP process end-to-end: Build and lead a monthly cross-functional cadence aligning Sales, Finance, Product, and Operations around a unified demand and supply plan.
- Forecast demand across all business lines (Lob Core, PostalIQ, and partner network) using data from customer bookings, pipeline, and consumption trends to anticipate production and logistics needs.
- Integrate financial and operational planning to drive alignment between revenue forecasts, material planning, and manufacturing capacity.
- Develop advanced planning tools and analytics that leverage SQL, BI dashboards, and predictive models to enable dynamic scenario planning and risk visibility.
- Optimize supply and network capacity across print partners, comminglers, and logistics lanes to minimize cost-to-serve while maintaining delivery SLAs.
- Drive inventory strategy for paper and envelopes, balancing upstream procurement with downstream print and logistics throughput.
- Partner with Product & Engineering to enhance PostalIQ’s decision engine with live SIOP data, ensuring system-driven optimization of demand allocation, routing, and entry planning.
- Build and mentor a high-performing planning team, cultivating cross-functional collaboration and a culture of continuous improvement.
Within the First Six Months
- Establish a repeatable SIOP process with measurable inputs, outputs, and KPIs across commercial, operational, and financial functions.
- Build a demand-supply model that connects customer bookings to print and logistics capacity across the PDN.
- Implement inventory and raw material visibility tools integrating supplier data, internal usage, and partner forecasts.
- Deliver a prototype for a dynamic capacity planning engine that feeds PostalIQ with live SIOP signals (forecast accuracy, network utilization, and demand prioritization).
What will you bring to this role…
- Senior level experience in supply chain and operations planning
- Strong data skills and modeling in Google Sheets with significant SQL expertise.
- Expertise in SQL database management and querying, with the ability to extract, manipulate, and analyze large datasets.
- P&L Experience is a plus
- Aligns with the philosophy that being fast is better than being right and values taking calculated risks on reversible decisions. Strong bias for action
- Excellent strategic agility, analytical, problem-solving skills with ability to work seamlessly between strategic and tactical
- Must be a systems thinker
At Lob, we are looking to #LevelUp and #EmpowerDiversity, we invite you to apply if you possess even some of these:
- Experience with SIOP software systems or ERP systems (e.g., SAP, Oracle) is preferred with implementation and integration experience
- APICS Certification preferred
- Lean Six Sigma Black Belt
- Bachelor's degree in Business, Technology, Logistics Supply Chain, Finance and/or experience in related fields
Compensation Information
This position is structured to receive a base salary, variable + Restricted Stock Units
US Base Salary: $157,500 - $182,500
CA/NYC Base Salary: $167,500 - $192,500
Variable: $32,500 - $37,500
<#LI-REMOTE #LI-RW1
“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.
If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!
Our Commitment to Diversity
Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Recent awards
BuiltIn Best Remote Midsize Companies to Work For in 2024
BuiltIn Best Midsize Companies to Work For 2022
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Connecting the world, one mailbox at a time; by transforming yesterday’s junk mail into intelligent mail that is personalized, connected and scalable, and enables marketers to create expansive growth.
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