Team Leader Sales Operations

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today! 

Learn more about our unique benefit offerings here. 

Want to know more? You can learn about life at Wellmark here.

As the Team Leader of Sales Operations, you will oversee agile team members who are responsible for defining, testing, and delivering customer-centric solutions through high-impact sales product teams, ensuring the achievement of critical business outcomes. You will also guide the development and use of strategic insights to support data-driven decision-making, enabling sales product and internal sales teams to consistently prioritize and execute the most valuable work with greater speed and precision. 

The ideal candidate is a collaborative, results-driven leader with experience in implementations and change management, a strong customer-centric mindset for delivering high-quality production support, and solid analytical skills to quantify impact and guide data-driven decisions. 

Required:

• Bachelor’s degree or direct and applicable work experience. 

• 4+ years of operational work experience that reflects leading of products/programs in collaboration with cross-functional teams, including senior leaders.  

• Experience delivering products/programs and skilled at ensuring quality, time and stakeholder expectations are met while maintaining alignment with strategy. 

• Proven formal or informal leadership experience. Ability to lead, coach, engage, and develop team members in a dynamic work environment including strong change management skills. 

• Demonstrated ability to understand complex systems and integrations, analyze issues, determine root cause, and introduce and implement solutions. 

• Establishes clear goals/expectations, develops plans, aligns resources, and monitors progress. 

• Working knowledge of related sales strategies/tactics, product teams, segments, etc. Balances subject matter expertise and business acumen with strong understanding of customers’ needs. 

• Excellent verbal and written communication skills. Demonstrated ability to effectively present information and facilitate discussions with stakeholders, including senior or executive leaders. 

• Strong consulting and relationship management skills. Effectively influences others to break down barriers, resolve conflict, and foster collaboration. 

• Strong critical thinking, problem solving, and analytical skills with the ability to use data to inform decisions and make concise, independent, and defensible recommendations.  

• Supports team members with creative problem solving and identifying/implementing process improvements. 

• Self-starter who works well under pressure while remaining adaptable, open to feedback, and focused during unanticipated challenges. Effective at anticipating needs and taking action. 

• Proficient with Microsoft Office (e.g. Word, Excel, Outlook) and other relevant web-based applications (e.g. Sales Frontier-CRM, BlueSouce, etc.). Strong technical aptitude to learn new systems and applications quickly.  
• Ability to travel if needed (up to 5%). 

Preferred:

• Bachelor’s degree.  

Knowledge of Wellmark’s sales strategies/tactics, product distribution, etc. is a plus.

1. Provide leadership and oversight for a team who manages day-to-day operations of sales systems and applications (e.g. Sales Frontier-CRM, vendor extract process, enrollment platform etc.). Serves as point of escalation for the team and ensures timely resolution of issues with minimal disruption to business processes.  
2. Provide day-to-day leadership of financial and human resources, primarily focusing on employee and leader coaching, development, performance improvement, coordination and budgeting for multiple staff, and department(s) specific functions/services. 
3. Support the development and execution of data analysis and insights that lead to distribution channel effectiveness. 
4. Foster operational excellence by cultivating strong business and technology partnerships to collaboratively identify and address end-user needs. Drive alignment across teams to ensure solutions are purposeful, scalable, and continuously optimized to support strategic objectives. 
5. Provide oversight to ensure business requirements are identified, aligned to, documented as user stories, and refined so those requirements can be handed off to a Product Owner (PO) to prioritize and manage.  
6. Monitor each system and/or application release by understanding each release, ensuring the development and execution of all user acceptance testing (UAT) and business regression testing is documented, occurs timely, and accounts for all scenarios 
7. Monitor and analyze production support metrics to assess incoming requests versus resolution rates. Evaluate staffing levels, system workflows, and issue trends to optimize support efficiency and value delivery for sales teams. Provide strategic insights to sales leadership to enhance distribution effectiveness and guide decision-making. 

Other duties as assigned.

This job requires a non-compete agreement.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [email protected]

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