Senior Analyst - Sales Analytics & Strategic Planning - job 1 of 6

The SPT team is the business analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering useful insights to architect GCS growth and strengthen the culture of compliance and control.

The Senior Analyst - Sales Analytics & Strategic Planning will focus on partnering with the U.S SME Field Sales and Tele Sales organizations. They will be a key thought partner to the Field Sales Leadership team in ensuring broader team’s ability to achieve sustainable profitable growth in a compliant way. The Analyst will also play a key role in identifying, optimizing, and implementing channel integration initiatives across US SME. They  will work very closely with several cross-functional partners including Operational Excellence, U.S. SME Commercial Effectiveness & Governance, Finance, SABE and other supporting teams.

The ideal candidate has familiarity with sales and account development teams and will coordinate across key partners to ensure there is alignment and collaboration on strategic priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a hard-working team environment.

How will you make an impact in this role?

Unleash your analytical skills to define the future of how we serve our customers.

• Thought Leadership: Focus on strategic thought leadership, including managing Sales teams portfolio strategy, goal setting methodology, incentive strategy, rules of engagement (ROE), and assess effectiveness against business objectives
• Multi-Disciplinary Leadership: Ability to lead multiple and sophisticated work streams independently, and to work across departmental boundaries and deliver a diverse set of initiatives that result in impactful outcomes
• Superb Communicator: Ability to drive alignment among stakeholders and key partners; Ability to write compelling messages addressed to various audiences/levels within the organization
• Stakeholder Management: Build strong relationships with US SME Field Sales and Tele Sales teams to understand business objectives and challenges in order to become a trusted partner
• Strong Analytical Skills: Experience writing scripts to address real-world business problems. Ability to apply analytical thinking to identify business needs, formulate hypothesis and implement scalable solutions. Proficient in Excel, Python and SQL with hands-on experience in data manipulation, automation and financial modeling.
• Statistical knowledge: Solid foundation in statistical methods and their practical application in business contexts. Ability to conduct hypothesis testing, regression analysis, forecasting and experimental design to drive insights and data-informed decisions.
• Strategic Mentality: Self-motivated individual who can problem-solve and think critically, to develop concrete insights backed by data and analytics; Find opportunities to strengthen business performance
• Results Driven: High level of accountability and ability to address ambiguous challenges; adaptable to evolving priorities and rapid change
• Outside the Box Thinking: Challenge status quo, innovate, and harbor strong curiosity

Minimum Qualifications

• Self-starter who thrives in an evolving, dynamic environment, and keen to solve ambiguous / open-ended business challenges
• Strategic Thinking: Ability to adopt a broad perspective and link business strategies to specific initiatives. Excellent analytical and problem-solving skills
• Customer Management: Pro-actively anticipate customer needs and deliver on the promise. Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal skills
• Results Oriented: Proven ability to work independently, prioritize tasks, and deliver results in a fast paced and highly matrixed environment.
• Pro-activeness: Ability to independently identify new ideas, risks and issues through the course of day-to-day work without being prompted, and raise to leaders
• Data Analytics: Strong background with SQL and Python; Ability to extract and organize complex datasets; ability to address performance issues and to manipulate both structured and unstructured data
• Communication and Documentation: Advanced knowledge of Microsoft Office Suite (Excel pivots and macros, PowerPoint deck development, Word documentation). Ability to explain complex topics in a simple, concise manner.
• Strong work ethic with a will-to-win attitude!
• 1+ years of relevant work experience
• Bachelor's degree in business, quantitative analysis or related fields

Preferred Qualifications

• Strong grasp of Field Sales/Tele Sales organization
• Proficiency in Tableau and other analytical tools
• Master's Degree in a quantitative discipline

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.