Virtual Retail Sales Associate

About Firework

Join Firework – Where Innovation Meets Impact

Firework is revolutionizing connected commerce with the world’s most advanced and largest AI-powered video commerce platform, trusted by global brands and leading retailers. We bring the energy of in-store experiences online, transforming how businesses engage, convert, and build lasting customer relationships.

At Firework, you’ll be part of a high-growth, team-centric environment where innovation thrives and collaboration fuels success. Having raised over $235m to date led by investors such as the SoftBank Vision Fund 2 and operating at a global scale, we offer unparalleled opportunities to work cross-functionally, solve complex challenges, and drive meaningful impact in the future of connected digital commerce.

If you’re curious, ambitious, and energized by big ideas, Firework is the place to grow, lead, and shape the next era of online shopping—together.

Summary

Our client is the best cordless robot pool cleaner in the world and is seeking a virtual sales associate to assist website visitors in purchasing products and their shopping journey. This retail sales associate will be video chatting with customers 1-on-1 from our client’s website, which receives millions of visitors per day. They will need to have extensive knowledge of our client’s products and general technical knowledge of the industry in order to help shoppers in their buying decisions and in order to help sell client products. They will help sell a variety of tech products ranging from chargers, power banks, and much more. This is a great opportunity for an experienced sales associate to gain exposure and drive impactful revenue for our client.

• Part-time flexible- 20-24 hours a week to be online answering customer via text, calls/video calls. 
• Present, market, and sell tech products to individual customers via 1-to-1 solutions
• Answer and attend all calls with charisma, confidence, and empathy, delivering a personalized and helpful sales experience
• Learn and deeply understand the brand, products, and key selling points in order deliver a high-quality sales experience for customers
• Learn to and become an expert on how to operate Firework’s technology that powers the 1-to-1 video calls
• On-going product knowledge training and education 
• Most of the time working from home
• Need to have good internet connectivity at your home working location

• Experienced retail sales associate
• Knowledge, experience, and/or interest in electronic/mobile products
• Ability to carry an engaging 1-on-1 conversation with customers via video chat in order to drive sales
• Ability to learn and understand a brand’s mission and product knowledge with ability to suggest specific products to match customer needs
• Ability to deliver key product selling points, and respond to customer questions 
• Excitement about technology sales and determination to develop and grow your live selling performance 
• Understanding of current electronic/mobile product industry and trends
• Weekend availability a plus
• Key qualities: Charismatic, authentic, entertaining, knowledgeable, energetic 
• Fluent to native in English

Location

We are looking for remote candidates based in Texas, USA

The following represents the expected range of compensation for this role: The estimated pay range for this role is $10-$13 per hour. The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. Candidates may receive more information from the talent partner.

Don’t hold back

We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past.  As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.