Product Knowledge Jobs

Figure is hiring a Markets Success Associate to be the first line of support and advocate for retail and institutional clients on Figure Markets, delivering onboarding, technical troubleshooting, education, and product feedback.

Experienced ServiceNow Product Owner needed to lead Employee Workflows and drive employee experience improvements across IT, HR, Facilities, Legal, and Finance for a remote-first consulting team.

Lead the GTM strategy and messaging for Elsevier’s Scopus and Scopus AI offerings, shaping product positioning, sales enablement, and launch execution to accelerate adoption across academic and government customers.

Be the face of a fast-growing renewable energy company by engaging retail and B2B customers in Akron to educate them on solar and sustainability solutions.

McGraw Hill is hiring a remote OneReach AI Product Owner to lead product strategy, backlog prioritization, and KPI-driven improvements for customer support and conversational AI solutions.

Primary Labs is hiring an Operator-In-Residence to research, ideate, and lead software-focused AI infrastructure startup opportunities as a hybrid, in-person founding operator.

Provide white-glove service as a Luxury Jewelry Consultant at Blue Nile's Washington Square showroom, helping customers select fine jewelry and building lasting client relationships.

Inclusive & Diverse

Feedback Forward

Collaboration over Competition

Growth & Learning

Industry-leading AI research and deployment company OpenAI seeks a full‑stack product engineer in Seattle to build enterprise ChatGPT for Work features, real-time graph-backed systems, and organizational knowledge workflows.

Experienced product-focused consultant needed to translate client needs into digital service roadmaps and lead cross-functional delivery of self-service and AI-enhanced payment solutions at Visa.

Stack Overflow is hiring a Senior Product Manager to lead product strategy and execution for enterprise knowledge intelligence tools, driving 0-to-1 innovation and measurable impact across developer workflows.

Lead the product vision and roadmap for ServiceNow's agentic AI-driven self-service and internal support platforms to create seamless, proactive customer and employee experiences.

Provide attentive phone- and email-based customer service for HD Supply / USABLUEBOOK customers, supporting order entry, product guidance, and issue resolution while learning a broad product catalog.

Swarovski is hiring a fashion-driven Retail Sales Consultant to provide exceptional customer experiences and drive sales at its Eastview Mall location.

At LinkedIn, the Content Strategist will develop high-quality, user-centered help content for help centers, in-product experiences, and AI chat interfaces to empower members and customers.

Provide advanced troubleshooting and mentor junior team members while collaborating with cross-functional teams to improve product workflows and customer experience in a remote-first environment.

Field Specialist for Deckorators supporting stores and contractors across Tennessee by running product education events, generating leads, and helping close projects.

Experienced product support professional needed to resolve complex technical issues, mentor junior staff, and drive cross-functional improvements for a remote US-based technology team.

Experienced Product Support Specialist needed to resolve complex product issues, mentor teammates, and partner with product and engineering teams to improve customer workflows in a remote US role.

Provide advanced remote product support and escalation management across a suite of healthcare-focused software and hardware solutions while mentoring junior staff and driving cross-functional improvements.

Lead and coach retail sales associates across Forest Hill-area stores to meet lead and sales goals while building strong retail partnerships for Blue Dot.

Senior Customer Experience Specialist to deliver technical product support, own knowledge base content, and represent the customer across Product and Engineering at a remote-first inventory SaaS company.

Experienced product-support professional needed to lead escalations, mentor teammates, and collaborate with product and engineering teams to improve customer outcomes for a US-based company.

Support AbbVie's MDCP R&D Quality Assurance team to improve knowledge management, organize quality documentation, and contribute to design verification and validation activities during a hands-on summer internship.

Experienced product support professional needed to lead escalations, mentor junior staff, and drive cross-functional improvements that enhance the customer experience.

ServiceNow is hiring a seasoned Self‑Service Business Product Manager to lead strategy and execution for support self‑service capabilities within Customer Support and Services.

Inclusive & Diverse

Transparent & Candid

Growth & Learning

Diversity of Opinions

Mission Driven

Customer-Centric

Rapid Growth

Dare to be Different

Collaboration over Competition

Create and maintain clear, user-centered Help Center and internal documentation at Patreon to empower creators and support teams across product launches and daily operations.

Lead Succinct's marketing to scale adoption of SP1 and the Prover Network by transforming deep technical work into clear narratives and driving end-to-end growth across developer and ecosystem channels.

Pharmaceutical Sales Representative needed to manage a sales territory, build physician relationships, and drive product adoption for a values-driven healthcare company.

Comcast Xfinity is hiring an onsite Retail Sales Consultant to deliver exceptional customer service, drive in-store sales, and support customers with billing and product guidance.

Tight is seeking a hands-on Customer Success Manager to own partner relationships, drive support and onboarding for embedded accounting integrations, and help scale CS operations from our Dupont Circle HQ.

Provide expert, empathetic remote support for Yubico’s authentication products, resolving customer issues and improving the customer journey across global teams.

Rexel USA is hiring a Senior Inside Sales Representative in Davenport, IA to manage customer accounts, process orders and quotes, and grow sales through product knowledge and proactive outreach.

Kay Jewelers seeks personable Sales Associates/Jewelry Consultants to deliver exceptional in-store experiences and drive sales at the S&S Plaza location in Ontario, OH.

Lead the strategic evolution and enterprise adoption of ServiceNow for HR at AbbVie, shaping platform capability, governance, and cross-functional delivery to enhance the employee experience.

Cigna Healthcare seeks an experienced Middle Market Client Experience Consultant Manager to lead and develop a team that delivers consistent, growth-focused client experiences across the US Employer segment.

Lead the strategic evolution and enterprise adoption of ServiceNow HRSD at AbbVie, driving platform strategy, stakeholder alignment, and measurable HR transformation.

Support Hollister and Gilly Hicks store teams by producing and publishing clear product-facing communications, floorset/pricing documentation, and digital resources that enable effective in-store execution.

Provide world-class, on-site customer support at Uline’s Naples branch by processing orders, answering product and pricing questions, and helping customers navigate online ordering.

ServiceNow seeks a strategic Self-Service Business Product Manager to define and deliver scalable self-service, knowledge, and case-deflection capabilities that improve support efficiency and customer experience.

Customer-oriented Sales Associate needed to deliver excellent service, share product expertise, and support daily store operations for a major retail brand.

At Aleph, an AI-native FP&A startup, the Product Support Specialist will run the support queue and build a durable docs-first support engine to reduce handle time and increase ticket deflection.

Lead the strategy and execution of a global, AI-driven self-service support platform at ServiceNow to increase case deflection, shorten resolution time, and elevate customer experience.