[Wattpad] HR Operations Associate (Canada)

Wattpad’s vision is to entertain and connect the world through webnovel stories. Since 2006, we’ve been on a mission to use the power of community and technology to unleash the full potential of stories to the world. Representing a tapestry of cultures and languages, people around the world come to Wattpad every month to share and discover stories they can’t find anywhere else. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us!

Wattpad is part of the WEBTOON family of brands, the largest storytelling platform in the world that enables creators and users to discover, create, and share stories. With over 24 million creators and ~170 million active users per month, we are truly empowering creation by anyone, for everyone. To read more about our family of Brands, check out our website here. 

We are seeking a detail-oriented and motivated HR Operations Sr. Associate to support the day-to-day execution of payroll, benefits administration, total rewards, compensation planning, and HR operational tasks within our Canadian business entities. This role reports to the HR Manager, Talent Operations, and works closely with the broader HR team—including People Experience, Payroll, and Stock Administration—to ensure the efficient, accurate, and compliant delivery of HR services aligned with overall business objectives and Canadian employment standards.

This is an excellent opportunity for a hands-on HR professional to grow within a fast-paced, collaborative environment. The ideal candidate is highly organized, proactive, and comfortable managing a wide range of administrative HR responsibilities. Korean fluency is strongly preferred to support seamless communication with global teams.

• Assist payroll team in accurate payroll processing for US and Canadian employees in compliance with federal and provincial payroll regulations (e.g., CRA, CPP, EI) by ensuring any payroll changes have been properly captured.
• Review employee timecards, paid time off (PTO), and other payroll inputs to ensure accuracy and adherence to company policies including monthly and quarterly reporting for finance reconciliation.
• Support retroactive pay adjustments, coordinate employee tax withholding forms, and address inquiries from government agencies as required.
• Maintain payroll records and data integrity within ADP and other systems.
• Partner with internal stakeholders and address employee payroll-related questions promptly and professionally.

• Enroll new hires and eligible employees in US and Canadian extended health plans, group retirement savings plans, and fringe benefit programs within established timelines.
• Regularly audit and maintain benefits data in HRIS to ensure compliance with benefit plan rules and regulations.
• Serve as a primary point of contact for benefit-related questions from US and Canadian employees and managers.
• Coordinate with external vendors and brokers for enrollments, updates, issue resolution, and renewals.
• Support Total Rewards initiatives, including compensation planning administration and salary reviews.

• Manage fringe benefit submissions and reimbursement workflows in accordance with Canadian tax regulations.
• Facilitate clear communication between employees, managers, and internal approvers regarding fringe benefits.
• Ensure timely and accurate reimbursement payments and reporting.

• Reconcile health insurance claims and manage invoice submissions related to benefits administration.
• Process payments for HR-related vendors, ensuring proper coding and allocation.
• Perform monthly reconciliations for insurance and benefit expenses across Canadian business units.

• Provide overviews of benefit offerings and onboarding tools as required.
• Act as a point of contact for benefits and compensation-related onboarding questions.

• Maintain and update HR workflows and procedures to maximize operational efficiency and compliance with Canadian employment laws and regulations.
• Conduct data analysis related to payroll, benefits, total rewards, headcount, labor cost, and HR operations to support reporting, audits, and decision-making.
• Collaborate with cross-functional teams (HR, Finance, IT) to drive process improvements and system enhancements.
• Assist with internal audits and support ongoing compliance efforts in Canada.
• Participate in ad hoc HR projects as needed.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3+ years of experience in HR operations, payroll, benefits administration, or compensation support, ideally within Canadian business environments.
• Working knowledge of US and Canadian payroll and benefit regulations (CRA, CPP, EI, provincial laws).
• Experience working with HRIS and payroll systems (ADP strongly preferred).
• Familiarity with Total Rewards and compensation planning/administration is highly desirable.
• Strong data analysis skills, including proficiency in Excel or Google Sheets for reconciliation, reporting, and trend identification.
• Exceptional attention to detail and time management skills.
• Effective written and verbal communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Fluency in Korean is strongly preferred to support communication with global teams.

• Competitive salary
• Career development; we believe in mentorship and supporting you to achieve your goals
• Health benefits, fully covered by us!
• RRSP Contributions
• Generous vacation and Parental Leave Top-up
• Corporate discount for gym membership for you and your family
• Beautiful offices in downtown Toronto and Halifax, with easy access to transit
• And a whole lot more!

Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Meet and Zoom.

About Wattpad

Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.

What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.

What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.

How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play...and all while having a great time.

Wattpad is a remote friendly company and encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits.

If you happen to live near the areas of either Toronto, Ontario or Halifax, Nova Scotia, you may also have the opportunity to work from our beautiful offices - 1 located in Downtown Toronto and the other in Halifax.

Culture and Diversity

Wattpad is an equal opportunity employer. We do not discriminate. Period. 

Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.  

If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

Don’t meet all the requirements? Studies show women and people of colour are less likely to apply to jobs if they do not meet all the qualifications. Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways. You might actually be the right person or you may be a good fit for a number of other openings we currently have.

#Wattpad