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Customer Experience Coordinator (Part Time) - Alexandria, VA image - Rise Careers
Job details

Customer Experience Coordinator (Part Time) - Alexandria, VA

VEG is a rapidly growing emergency veterinary company focused on delivering exceptional, customer-first care across its hospital network. The Customer Experience Coordinator (part-time) will shepherd pet parents through every touchpoint—answering calls, greeting clients, managing communications, supporting clinical staff, and solving problems to ensure an outstanding, high-empathy experience in the Alexandria emergency hospital.

Skills

  • 2+ years customer service experience
  • Advanced proficiency with practice management and general office software
  • Strong verbal communication and high emotional intelligence
  • Excellent multitasking, organization, and time-management skills
  • Professional, approachable presence in a high-stakes environment
  • Ability to read a room and adapt approach quickly

Responsibilities

  • Answer and triage incoming phone calls, texts, and emails; transfer medically relevant calls to clinicians quickly
  • Greet and check in clients on arrival, announce their presence to the team, and manage customer flow
  • Monitor wait times and identify/communicate bottlenecks to improve workflow efficiency
  • Collect and process payments; maintain accurate customer personal and financial records
  • Listen to and resolve customer concerns empathetically; escalate clinical or complex issues as needed
  • Invite customers to complete feedback surveys and share positive feedback with the team
  • Follow up with clients 24 hours after visits and facilitate video chats or other remote touchpoints when needed
  • Create personalized experiences (beverages, snacks, celebrations) and capture special moments with permission

Education

  • High school diploma or equivalent required
  • Post-secondary coursework or degree in hospitality, communications, business, or related field preferred

Benefits

  • Industry-leading compensation
  • 401(k) with company match
  • Health, vision, and dental insurance
  • 10 weeks paid parental leave at 100% salary
  • Unlimited continuing education opportunities
  • Flexible work schedules
  • Generous employee pet discount and stocked hospital amenities
  • Referral rewards, contests, hospital outings, and company retreats
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$41000 / YEARLY (est.)
min
max
$30000K
$52000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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MATCH
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
SALARY RANGE
$30,000/yr - $52,000/yr
EMPLOYMENT TYPE
Part-time, onsite
DATE POSTED
August 18, 2025
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