Business Services Support Manager

Job Posting Title:

Business Services Support Manager

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Hiring Department:

University Housing and Dining

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Aug 14, 2025

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Purpose

The Business Services Support Manager leads and manages the administrative support team ensuring the efficient execution of departmental operations. Overseeing key operational areas including UT Records Management, physical inventory, compliance initiatives, and special programs. Leads efforts to streamline and align administrative processes with operational goals by working closely with internal and external partners.

Responsibilities

• Provide leadership and operational oversight to the administrative support team. Oversee daily operations, training, and professional development of the team. Manage employee evaluations and timekeeping. Lead the development and implementation of area goals and objectives contributing to overall operational success. Provide backup support to the team as needed. Provide administrative support to UHD leadership as needed.

• Oversee the operations for UT Records Management, Physical Inventory, TABC Reporting, Bevo Pay, Vending, Compliance Management, Funding Requests for Events and Programming, and Travel Requests ensuring smooth and efficient processes. Demonstrate expertise in UT policies and procedures and disseminate throughout the department.  Uphold compliance and optimize efficiency. Lead the creation of training materials and staff training initiatives for various administrative processes.

• Communicate effectively with team members, supervisors and customers both verbally and in writing. Consistently display urgency and responsiveness in identifying and addressing the needs of customers, vendors, team members, and management. Serve as liaison to UT Risk Management, Facilities Services, ITS, Fleet Management, and Fire Safety/Fire Prevention for varied requests. Collaborate with campus departments and outside groups to coordinate group dining services. Proactively addresses changes and adapts to a variety of assignments.

• Ensure overall work reflects accuracy, neatness, thoroughness and compliance with standard operating procedures. Use collaborative solutions in problem-solving when appropriate. Remain current with new developments, technologies and processes in all areas of responsibility. Continuously evaluates internal processes for accuracy, efficiency and effectiveness. Assist in reviewing current UHD business processes and develop business requirements to ensure optimal efficiency, cost savings and customer focus. Develop standard operating procedures and training materials for UHD stakeholders.

• Attend meetings. Maintain documented procedures on related processes. Drive a UT vehicle when necessary to complete listed tasks. Other duties as assigned.

Required Qualifications

• Bachelor's degree.

• At least 3 years management experience.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor's degree in Business Administration.

• Experience writing policies and procedures.

• Experience developing and presenting training materials.

• Experience with inventory management.

• Experience using Microsoft Office.

• Experience working in a higher education environment.

• Experience working for University Housing and Dining at UT Austin.

• Experience using *DEFINE.

• Experience providing administrative support to senior leadership and/or staff within a large department.

• Excellent written, verbal, and interpersonal skills.

• Ability to be collaborative and solution oriented.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$65,000+ depending on qualifications

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.