Senior Sales Engineer

Position Overview

OpenObserve is seeking a dynamic Senior Sales Engineer to bridge the gap between our cutting-edge observability platform and customer success. This role combines technical expertise with customer-facing skills to drive both pre-sales and post-sales success. You'll work closely with our sales team to architect tailored observability solutions and guide customers through implementation and optimization of their monitoring infrastructure.

Key Responsibilities

Pre-Sales Technical Leadership

• Partner with sales teams to understand customer requirements and technical challenges

• Conduct technical discovery sessions to assess current observability maturity and infrastructure

• Design and present comprehensive observability architectures tailored to customer environments

• Lead technical demos, proof-of-concepts, and pilot implementations

• Address technical objections and provide expert guidance during the sales process

• Collaborate with product and engineering teams to communicate customer feedback and requirements

Post-Sales Implementation & Success

• Guide customers through onboarding and implementation of OpenObserve

• Develop detailed technical implementation plans and migration strategies

• Provide architectural guidance for optimal data ingestion, storage, and visualization patterns

• Conduct technical workshops and training sessions for customer teams

• Troubleshoot complex technical issues and optimize performance

• Ensure successful adoption and value realization from OpenObserve platform

Customer Relationship Management

• Serve as trusted technical advisor throughout the customer lifecycle

• Build strong relationships with customer technical teams and stakeholders

• Identify expansion opportunities and additional use cases

• Advocate for customer needs internally and influence product roadmap

• Document best practices and create reusable implementation frameworks

Required Qualifications

Technical Expertise

• 5+ years of experience in solution architecture, sales engineering, or customer-facing technical roles

• Deep understanding of observability, monitoring, and logging ecosystems

• Hands-on implementation experience with OpenObserve platform including data ingestion, querying, and dashboard creation

• Practical experience implementing OpenTelemetry for distributed tracing, metrics collection, and observability instrumentation

• Production-level experience with Prometheus including configuration, alerting rules, and integration patterns

• Hands-on experience with complementary observability tools (Grafana, ELK Stack, Jaeger, Zipkin, etc.)

• Strong knowledge of cloud platforms (AWS, GCP, Azure) and container orchestration (Kubernetes, Docker)

• Experience with distributed systems, microservices architectures, and DevOps practices

• Proficiency in scripting languages (Python, Bash) and infrastructure-as-code tools

Business & Communication Skills

• Proven track record in technical sales support or customer success roles

• Excellent presentation and communication skills with ability to explain complex technical concepts

• Experience working with enterprise customers and understanding their operational challenges

• Strong project management skills with ability to manage multiple customer engagements

• Customer-centric mindset with focus on driving value and positive outcomes

Preferred Qualifications

• Advanced expertise in OpenObserve deployment patterns and optimization techniques

• Deep experience with OpenTelemetry SDKs across multiple programming languages and frameworks

• Expert-level Prometheus configuration including federation, high-availability setups, and performance tuning

• Background in SaaS or open-source software companies

• Previous experience in forward deployment or implementation roles

• Familiarity with compliance requirements (SOC2, GDPR, HIPAA) in enterprise environments

• Experience with time-series databases and high-scale data processing

• Bachelor's degree in Computer Science, Engineering, or related technical field

What We Offer

• Opportunity to work with cutting-edge observability technology

• Direct impact on customer success and company growth

• Collaborative environment with talented engineering and sales teams

• Competitive compensation with equity participation

• Comprehensive benefits package

• Professional development opportunities and conference attendance

• Remote-friendly culture with flexible working arrangements

Salary

$200,000-$250,000 base salary plus stock options

Travel Requirements

This role requires approximately 25-30% travel for customer meetings, conferences, and on-site implementations.

About OpenObserve

OpenObserve is revolutionizing the observability space with our high-performance, cost-effective platform that makes monitoring and analytics accessible to organizations of all sizes. Join us in building the future of observability and helping customers achieve unprecedented visibility into their systems.

OpenObserve is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.