Learning Design Manager - Technology & Operations

ABOUT US 

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. 

HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. 

ABOUT THE ROLE

At HUB International, the Learning Design Manager leads a team of ~10 learning design and development professionals to create innovative learning experiences that enable successful technology adoption across HUB's 20,000+ employees. Reporting to the Director of Learning and Change Enablement, this role drives technology mastery through comprehensive learning strategies aligned with organizational transformation goals.

Primary Responsibilities and Activities

• Lead, mentor, and develop a team of learning designers across a portfolio of initiatives, fostering a culture of user-first thinking.
• Build team capabilities in instructional design principles and emerging learning technologies.
• Design comprehensive learning strategies for technology implementations, applying adult learning principles to create multi-modal solutions including e-learning, instructor-led training, microlearning, and performance support tools, seeking ways to create immersive experiences using simulation and scenario-based training.
• Establish and manage processes to evaluate the effectiveness of training programs.
• Manage a portfolio of ~20 concurrent learning projects ensuring quality, user-focused, and on-time delivery.
• Implement agile methodologies, monitor risks, and coordinate with Change Enablement team on integrated initiatives.
• Oversee LMS administration for Technology & Operations.
• Partner with business leaders to understand learning and business needs, present strategies to leadership, and demonstrate learning ROI through data analytics and performance metrics.

Direct Reports

• Senior Learning Designer (5)
• Learning Designer (3)
• Senior Learning & Development Program Analyst (1)

Job Requirements

• 7+ years progressive experience in instructional design and adult learning theory with 3+ years in leadership
• Proven track record supporting users through successful large-scale technology transformations in complex organizations.
• Bachelor's degree preferred; Master's in Instructional Design, Educational Technology, or related field also preferred.
• Deep expertise in instructional design models (ADDIE, SAM, Agile) and adult learning principles.
• Proficiency with LMS platforms, authoring tools (Articulate, Adobe, Camtasia, Canva), virtual classroom technologies, and learning analytics.
• Strong project management skills.

Knowledge and Skills

• Exceptional communication and facilitation skills.
• Strong emotional intelligence and ability to navigate organizational politics.
• Capability to influence at all levels without formal authority.
• Resilience in managing ambiguity and complexity.
• Background in technology implementations (ERP, CRM, digital transformation).
• Experience in insurance or financial services industry desired.

Working Conditions

Travel required: 10% travel.

Hybrid Chicago preferred

JOIN OUR TEAM 

Do you believe in the power of innovation, collaboration, and transformation?  Do you thrive in a supportive and client focused work environment?  Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization?  When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. 

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $120K to $150K and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.   

Department Information Technology

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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