Job Description Summary

Organization's Summary Statement:
The University of Maryland Eastern Shore (UMES) is currently accepting applications for an Academic Support Associate within the Career and Technology Studies programs in Baltimore, Maryland. Please note that the work location is in Baltimore, MD. This position is located at the UMES CTE program offices next to the Baltimore Museum of Industry on the Inner Harbor (Baltimore, MD).

Benefits: UMES offers exciting opportunities for professional growth. Generous benefits include health benefits (medical, prescription, dental, flexible spending accounts), Retirement (State or Optional Retirement Plan with Fidelity or TIAA), Supplemental Retirement Accounts (TIAA, Fidelity, or MSRP-Nationwide) with $600 annual state match, Life Insurance (state sponsored MetLife, USM sponsored MetLife Plan, life insurance and long-term disability insurance), Tuition Remission, Employee Assistance Program, paid holidays, paid leave (Exempt positions start at 22 days annual, non-exempt positions start at 11 days annual per year, sick leave 15 days per year, personal leave 3 days per year). Overtime, shift-differential and on-call pay (non-exempt positions only).

About the Career and Technology Education (CTE) Studies Office:
The Career and Technology Education (CTE) studies office offers the following six programs approved by the Maryland Higher Education Commission:
• Bachelor's of Science degree in Technology and Engineering Teacher
Preparation
• Master's of Education degree in CTE
• Upper Division (Undergraduate) Certificate in CTE
• Upper Division (Undergraduate) Certificate in Work-Based Learning and
Career Counseling
• Post-Baccalaureate (Graduate) Certificate in CTE
• Post-Baccalaureate (Graduate) Certificate in Work-Based Learning and
Career Counseling
These programs assist approximately 180 educators annually with obtaining their state teaching licensure or endorsement in a CTE area. The CTE studies programs are housed within The Department of the Built Environment and the School of Business, Engineering, Applied Sciences, Technology and Tourism Management (BEAST-TM).

About the University
Enrolling over 2,200 students, The University of Maryland Eastern Shore (UMES) is a land grant, historically black college founded in 1886 as the Delaware Conference Academy. Since its beginning, the institution has had several name changes and governing bodies. It was Maryland State College from 1948 until 1970, when it became one of the five campuses that formed the University of Maryland. In 1988, it became a member of the then eleven campus (now thirteen) University of Maryland System, now known as the University System of Maryland. UMES is approved by the state of Maryland and fully accredited by the Middle States Association of Colleges and Schools. The main campus is located approximately 15 miles south of Salisbury, Maryland.

Responsibilities
• Work with prospective and current on-site, off-site, and distance education
students in the CTE programs housed at the Baltimore Museum of Industry.
This position will help students navigate various UMES processes such as
applying to a program, adding/dropping/withdrawing from
courses, applying for graduation, and other related academic processes.
• Assist students with questions about Maryland teaching licensure and
endorsements in collaboration with local school system licensure
personnel and the Maryland State Department of Education.
• Assist students with transferring courses into UMES and developing a plan
of study.
• Maintain student records and assist the program Director with ensuring
students are on track for graduation.
• Assist the program Director with collecting data, analyzing data, and
preparing reports related to student applications, enrollment, and
graduation.
• Provide ongoing support and program guidance for in-person and distance
learning students and adjunct faculty.
• Assist faculty with Learning Management System (LMS) issues (ex.
uploading course templates each semester, uploading syllabi, posting
announcements, etc.)
• Work closely with university offices such as the Registrar, Admissions,
Financial Aid, etc. to troubleshoot student issues that arise.
• Assist the program Director with developing and updating Memorandum of
Understanding (MOU) documents between the University and local school
systems.
• Collaborate with faculty to develop and periodically update program
tutorials and direction sheets. Collaborate with faculty to develop and
update program recruitment materials.
• Periodically attend local recruitment events and professional meetings to
promote the programs.
• Perform other related duties as assigned.

Required Minimum Qualifications:
• Bachelor's degree from an accredited college or university.
• Experience in an administrative support or academic advising role in a
corporate or higher education environment.
• Proficiency with using Microsoft Office 365, including Word, Excel,
PowerPoint, and Outlook.
• Excellent written communication skills.
• Attention to detail and customer service.

Required Knowledge/Skills/Abilities:
• Must be able to work independently at times and also collaborate with a
team of faculty and staff during other times.
• Ability to manage people facing troubleshooting issues.
• Knowledge of best practices in organization, administration, and customer
service.
• Knowledge of proper protocol in dealing with confidential information.
• Ability to interpret and apply policies, procedures, regulations, and laws.
• Ability to multitask while demonstrating a commitment to customer service
and sensitivity to a culturally and ethnically diverse community.

Physical Demands:
• May require extended periods of standing, bending, stooping, sitting at
desk.
• May require lifting up to 25 lbs.
• Requires communication with a variety of constituents externally and
internally.
• Requires operation of a variety of office equipment.

Preferences:
• Experience working with public school systems or working for a public
school system.
• Knowledge about Learning Management Systems (LMS) (ex. Canvas,
Blackboard, etc.).
• Experience working with website editing or graphic design programs.

Minimum Qualifications

Associate

Additional Job Details

Department

UMES-BNTC-The Built Environment

Worker Sub-Type

Staff Regular

Salary Range

$44,048 - $66,765

EEO Statement

UMES is an EEO/AA employer and will not discriminate against any employee or applicant because of race, age, sex, color, sexual orientation, religion, national origin, marital status, genetic information, or political affiliation. Minorities, women, veterans, and persons with disabilities are encouraged to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship.

Diversity Statement

The University of Maryland Eastern Shore (UMES) is an equal access, equal opportunity institution fully committed to diversity in education and employment. All students, employees, and the campus community at UMES are valued, respected, and have the opportunity to receive an equitable experience in an inclusive, welcoming environment of openness and appreciation.

Title IX Statement

It is the policy of the University of Maryland Eastern Shore (UMES) to comply with Title IX of the Education Amendments of 1972, which prohibits discrimination (including sexual harassment and sexual violence) based on sex in the University's educational programs and activities. Title IX also prohibits retaliation for asserting or otherwise participating in claims of sex discriminations or harassment.