EMR Training & Workflow Associate

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Travel: 70% Travel primarily supporting our Connecticut Market, with ancillary support in our Mid-Atlantic and Indiana Markets

Privia Health is currently looking for a key member to join the Training Team. The EMR Training & Workflow Associate facilitates in-person and webinar-based training programs for providers and Care Center staff (clinical & non-clinical).

The EMR & Workflow Training Associate facilitates in-person and webinar-based training programs for providers and Care Center staff. Our training program sets Care Centers up for success using the EHR and emphasizes Privia Best Practice workflows. In addition, the EMR & Workflow Training Associate serves as a resource to colleagues in an expert capacity. 

Essential Job Duties: 

• Delivers post-live training to providers, clinical staff, and administrative staff, focused on efficiency, delegation, and population health initiatives
• Analyzes and monitors the Athena CareCheck report and post go-live metrics to identify areas of opportunity for individual providers.  
• Proactively develops training curriculum to account for recurring Athena releases/updates. 
• Provides pre-implementation and at-the elbow go-live support for the Care Center. 
• Leverages established curriculum and tools to train EHR concepts.
• Customizes best practice curriculum, including standard clinical workflows and value based care quality measure workflows, based on the unique needs of a Care Center.
• Monitors online e-learning completion.
• Ensures that training is scheduled and delivered on-time and to customer specifications.
• Works collaboratively with Implementation, Practice Integration, Product Performance, Practice Transformation, Value Based Care, and Performance Team members to accomplish market defined goals.

• Works collaboratively with and serves as an athenahealth SME for other Privia teams.
• Provides excellent customer service through creative problem solving and follow through.
• Participates in all Practice Integration meetings and recurring meeting summits.  Appropriately escalate issues to market leadership and Practice Integration team. 
• Proactively maintain and disseminate knowledge of standard configurations and best practice workflows. 

• Bachelor's degree preferred or equivalent experience OR background in a healthcare setting
• Familiarity with extended medical terminology.
• Must demonstrate excellent communication, organizational, and time management skills.
• Must demonstrate strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines.
• Ability to work in a very fast-paced and changing work environment.
• Must comply with HIPAA rules and regulations.
• Must have a valid drivers license and have a reliable form of transportation.

• Previous experience with an EMR or practice management system. Experience with athenaClinicals and athenaCollector is preferred. 
• Manage change and client expectations effectively.

Interpersonal Skills & Attributes:

• Collaborative, customer-focused and able to create visible value.
• Strong critical thinking capabilities. 
• Situational awareness and the ability to understand personalities of individuals and teams that are being trained. 
• Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills.
• Attention to detail.
• Excellent communication and client facing skills.
• Excellent organizational skills.
• Technical aptitude.

The salary range for this role is $60,000.00 to $72,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All of your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.