Receptionist - job 1 of 2

Extraordinary opportunity. Exceptional experience.

Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unrivaled opportunities for our employees, clients and stakeholders.

We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

Trucordia Values

1. We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
2. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
3. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”?
4. We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
5. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.

Reports To: Administrative Assistant

Duties and Responsibilities:

Front Desk Operations

• Greet and assist clients, visitors, and vendors in a courteous and professional manner.
• Answer, screen, and direct incoming phone calls using a multi-line phone system.
• Manage the reception area to ensure a clean, organized, and professional environment.
• Handle incoming and outgoing mail and courier deliveries.

Client and Office Support

• Schedule client appointments and manage the office calendar as directed.
• Assist with client intake by providing forms and collecting preliminary information.
• Maintain confidentiality and handle sensitive client information in accordance with company policies.

Administrative Support

• Provide clerical support to the Administrative Assistant and other team members as required.
• Assist in preparing documents, photocopying, scanning, filing, and data entry.
• Help coordinate meetings and prepare meeting rooms, materials, and refreshments.
• Order and maintain office supplies and breakroom stock as directed.

Other Duties

• Adhere to office protocols and procedures, ensuring compliance with company standards.
• Support basic operational needs of the brokerage, including record-keeping and organizing files.
• Participate in team meetings and contribute to process improvement discussions.
• Perform other tasks and duties as assigned by the Administrative Assistant.

Education & Experience:

• High school diploma or equivalent required; additional administrative training or coursework preferred. 
• 1–2 years of reception or administrative experience in a professional office setting, preferably in the insurance, financial, or legal sector.

Skills & Competencies:

• Professional demeanor with strong interpersonal and communication skills.
• Proficient in Microsoft Office Suite (Word, Outlook, Excel).
• Ability to multitask, prioritize, and manage time effectively in a busy environment.
• Strong organizational skills and attention to detail.
• Dependable, punctual, and capable of handling confidential information with discretion. 

Please see our company Benefits:

• Medical, Dental, Vision 
• Life and AD&D insurance
• FSA / HSA
• Commuter & Child Care FSA
• Cancer Support Benefits
• Pet Insurance
• Accident & Critical Illness
• Hospital Indemnity
• Employee Assistance Program (EAP)
• 11 Paid Holidays
• Flexible PTO
• 401K

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy.  Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.