Customer Success Manager, Growth
Skills
- Proven experience supporting eCommerce or SaaS customers in a high-volume support or CSM role
- Strong written communication for managing shared inbox and live chat
- Ability to analyze product usage and communicate insights to clients and internal teams
- Comfort with negotiation conversations and managing renewal/expansion outcomes
- Tech-savvy with experience using support tools, CRMs, and analytics dashboards
Responsibilities
- Manage a high-volume, low-touch portfolio through shared inbox, live chat, and office hours to drive retention and satisfaction
- Proactively identify churn risks, handle cost-based objections, and coordinate cross-functionally to enable upsells and renewals
- Analyze customer usage and product adoption to forecast renewals and surface accounts at risk
- Recommend and expand client usage of Triple Whale products to meet business goals
- Document common issues, contribute to scalable processes, and help improve the overall customer experience
Education
- Bachelor's degree or equivalent experience preferred
- Relevant coursework or background in business, marketing, analytics, or related fields is a plus
Benefits
- Competitive salary, benefits, and equity
- Generous PTO and parental leave
- Excellent medical, dental, and vision coverage
- 401(k) with 3% company match
- Remote-friendly team and flexible work arrangements
- Collaborative, mission-driven company culture
Average salary estimate
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