Support & Community Manager
Company Overview
Our mission at Electric Coin Co. (ECC) is to empower economic freedom, and to that end, we created and launched the Zcash digital currency in 2016. Today — along with other independent teams and developers — we continue to support the Zcash community through product development, awareness and adoption, and cutting-edge research initiatives.
ECC is also the creator of the Zashi mobile app, a Zcash-powered mobile wallet built for private payments. Built by Zcashers, for Zcashers.
About the Role
We are looking for a Support & Community Manager to lead all user-facing interactions beyond the Zashi app. This role is centered on customer support and community-building, with a focus on driving user satisfaction, retention, and organic growth. You will ensure users feel supported and empowered while building a strong, privacy-aligned community that actively contributes to product improvement and word-of-mouth adoption. As a secondary responsibility, you may create or maintain product documentation and tutorials that reduce friction and help users get the most out of the app.
Key Responsibilities
Primary: Support, Community & Growth
- Manage all support channels, respond to user inquiries, triage issues, and coordinate resolution with product and engineering.
- Build and grow an engaged user community through proactive outreach, discussion facilitation, and user advocacy.
- Identify user trends, recurring requests, and emerging needs, turning them into actionable insights that improve retention and increase feature adoption.
- Encourage user participation, collect testimonials and feedback, and support initiatives that drive organic, community-led growth.
Secondary: Documentation & Education
- Create or update user guides, FAQs, and tutorials when needed to reduce support volume and improve new user onboarding.
Cross-Functional Collaboration
- Work closely with product and engineering to ensure user needs are prioritized and communication across channels is consistent, accurate, and aligned with growth objectives.
What You’ll Bring
- Experience in customer support, community management, user operations, or growth roles.
- Strong communication and engagement skills with the ability to build trust and enthusiasm.
- Analytical mindset to identify growth opportunities and track community metrics.
- Organized, proactive, and passionate about improving user experience.
- Organized, proactive, and passionate about improving user experience.
Why This Role Matters
You will be the bridge between users and our Zashi app - shaping how trust is built, how users stay engaged, and how community-driven growth accelerates adoption. Your work will have a direct impact on user retention, expansion, and long-term success of the product.
What We Offer
- Flexible, remote-first work culture from anywhere in the world
- Semi-annual company-wide offsite meetups across the globe
- Competitive compensation plus ZEC token bonus pool - range is $100k-$130k depending on experience
- For U.S.-based FTE’s:
- Full benefits (medical, vision, and dental) with premiums paid 100% by ECC
- Annual employer HSA contributions
- PTO & Vacation policy
Interested candidates are invited to submit their resume and cover letter to [email protected].
Electric Coin Co. is an equal-opportunity employer. We encourage applications from candidates of all backgrounds, nationalities, and experiences.
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