Customer Success Engineer (East)
Skills
- Conversant in SQL or willingness to learn SQL and more advanced topics
- Technical background through experience or education
- Familiarity with SaaS tool ecosystems (CRMs, ESPs, ERPs, etc.)
- Strong written and verbal communication skills
- Excellent discovery and interpersonal skills
- Ability to multitask and stay organized in a fast-moving startup environment
- Comfort reading API documentation and troubleshooting integrations
Responsibilities
- Respond to customers via Intercom, Slack, email, and phone to resolve technical and product questions
- Guide customers through onboarding, integrations, and configuration to ensure successful use of the platform
- Read and apply API documentation to help customers integrate data sources and destinations
- Troubleshoot data, SQL, and integration issues; reproduce problems and communicate findings
- Collaborate with Solutions Architects, Solutions Engineers, Product, and Engineering to escalate and resolve issues
- Document common solutions, create knowledge base content, and share best practices internally
- Conduct discovery to understand customer goals and recommend optimal workflows and setups
- Provide feedback to product and engineering teams based on customer patterns and needs
Education
- Technical background via experience or formal education
- Degree in computer science, engineering, or related field is a plus but not required
Benefits
- Competitive base salary (85,000–110,000 USD)
- Generous equity package for full-time employees
- Remote-first work (EST timezone focus)
- Paid time off and company holidays
- Professional development and learning opportunities
- Comprehensive health and wellness benefits (typical startup benefits package)
Average salary estimate
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