Absence/Short Term Disability Trainer

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

As a Learning & Development (L&D) Consultant reporting to the Sr. Manager of Learning & Development, you will play a crucial role in Sun Life's talent development. You will enhance employee knowledge, skillsets, and ability to deliver consistent results for our clients. Partnering with our Group Claims Organization, you will leverage your existing claims management best practices as well as knowledge and experience with Short Term Disability, Long Term Disability Absence, Life, and Life Waiver of Premium Insurance products to design and facilitate training, provide coaching, maintain process documentation, and support our continuous improvement culture. 

Key Responsibilities: 

• Develop and improve L&D programs, ensuring scalability and effectiveness 
• Facilitate programs for various audiences, both virtually and in-person 
• Design innovative self-paced learning opportunities through digital solutions, job aids, and performance support tools 
• Conduct root cause analysis to enhance department performance 
• Support continuous learning and professional growth within the organization
• Develop metrics to track L&D program effectiveness and efficiency 
• Provide coaching and feedback to address employee progress 
• Act as a role model, demonstrating a positive and client-focused attitude 
• Identify and act on opportunities for continuous improvement and process excellence 

 Qualifications: 

• Extensive knowledge of the claims industry, particularly in Short Term Disability, Long Term Disability, Absence, Life, and Life Waiver of Premium Insurance products 
• Experience in claims management best practices
• Passion for people, collaboration, and relationship-building 

• Dynamic facilitation skills for both virtual and in-person settings 
• Experience in providing and receiving feedback and coaching 
• Ability to influence across various audiences and manage multiple priorities effectively 
• Strong analytical, problem-solving, and research skills 
• Excellent communication skills with professional candor in discussing business issues
• Ability to support change management in a fast-paced environment

Specialty Skills Preferred:

• Strong presentation skills

• Keen interest in technology and emerging solutions
• Ability to translate business goals into desired on-the-job performance
• Familiarity with instructional design and adult learning principles 
• Proficiency in creating and supporting digital solutions (Ex. Videos, e-Learning, Simulations)
• Experience with Learning Management Systems (LMS) Administration

 Travel Requirements: 

This role may require travel to Sun Life US offices to support deployment initiatives, build relationships with team members, and understand client needs.

Salary Range: $54,900 - $82,400

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive.  We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate.  We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.  Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.  Enjoy a flexible, inclusive and collaborative work environment that supports career growth.  We’re proud to be recognized in our communities as a top employer.  Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.  Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.