Operations Specialist (CPG & Swag)

Stadium is a global group gifting, swag, rewards and recognition platform. Through Stadium, companies are able to leverage our easy-to-use platform to provide gifts and rewards to groups of 5-10,000. Our unique edge is in being an all-in-one global solution that allows senders to curate specific gifts for their audience or give the power of choice to their recipients.

We’re a product-first ambitious team that’s obsessed with a united vision for taking our business to new heights. As a company, we learn fast, support each other, and focus on continuous quality and improvement for all of our customers. While our business has continually evolved over the years, our purpose has remained constant: to strengthen the bond between companies, their employees, and their customers.

About the Role:

As we grow, we’re expanding our operations team to include Operations Specialists who will focus on executing the behind-the-scenes magic that powers our branded merchandise and gifting programs. You will help manage product listings, logistics, timelines, vendor communication, inventory processes, and order fulfillment to ensure an exceptional gifting and swag experiences for our customers.

This role is ideal for someone who is highly organized, detail-oriented, thrives in fast-paced environments, and enjoys owning operational workflows from end to end. You’ll play a critical role in ensuring the accuracy, timeliness, and quality of order deliveries to our global customer base.

Stadium is based in New York City, but this would be a remote position. Candidates living outside of the US will be hired as independent contractors through Deel. 

What you’ll Do With Us

• Coordinate and manage the operational execution of orders across multiple vendors, regions, and timelines
• Track and maintain order milestones including artwork approval, production status, fulfillment, and shipping
• Ensure brand consistency and quality control by reviewing product specs, proofs, and samples as needed
• Work closely with Customer Experience, Product, and Supply Chain teams to deliver smooth order experiences from ideation to delivery
• Communicate with third-party suppliers and vendors to manage lead times, resolve order issues, and monitor fulfillment accuracy
• Maintain accurate records of inventory, shipping documentation, and project timelines
• Support global logistics planning, including customs paperwork, regional compliance, and shipping coordination
• Identify and implement operational improvements to increase efficiency and reduce delays or errors
• Troubleshoot fulfillment or production issues and proactively offer timely resolutions
• Ensure all operations align with Stadium’s customer service standards
  

• 1–2 years of experience in operations, logistics, merchandise production, or supply chain coordination (bonus for swag, promotional products, or e-commerce)
• Highly organized and detail-oriented; you can track multiple projects without missing a beat
• Proactive communicator who thrives on keeping stakeholders informed and aligned
• Familiarity with order management systems, inventory platforms, and project tracking tools
• Process-driven mindset with a knack for finding more efficient ways to do things
• Ability to manage timelines and juggle priorities in a fast-paced, deadline-driven environment
• Clear communicator (written and verbal) who works well cross-functionally
• A team player who collaborates well with others but is also capable of independent decision-making
• Embraces feedback and sees it as an opportunity for growth rather than criticism
• Willingness to adapt to new processes, tools, or perspectives
• Fluent in English (additional languages a plus)
  

• Fantastic company culture focused around recognizing and leveraging individual strengths for the benefit of the whole 
• Career mobility and opportunities to work across areas of the company
• Remote-first work environment with frequent Zoom company events and chance to make genuine connections
• Competitive salary, generous paid time off

Final compensation is based on factors such as the candidate's skills, qualifications, experience, and location. Compensation for candidates residing outside the U.S. will be adjusted based on the cost of living and comparable wages in that country. 

Stadium is an equal-opportunity employer. We use E-Verify to confirm the identity and employment eligibility of all new hires. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].