(Job TE- 1127) Service Operations Manager- Residential & Commercial Door Service
Ash & Harris Executive Search is looking for a Service Operations Manager
Overview:
Join a growing leader in the door and access systems industry. We are seeking a sharp, organized Service Operations Manager to lead daily workflow, manage field teams, and elevate the customer experience. This is a pivotal leadership role where your operational coordination and people development skills will make a direct impact.
Key Responsibilities:
- Oversee scheduling and dispatch for residential and commercial service calls.
- Drive technician productivity and performance across daily assignments.
- Review job documentation and ensure consistent use of CRM tools (Service Fusion or similar).
- Work directly with customers to resolve service issues and manage expectations.
- Prepare estimates and manage invoice accuracy.
- Deliver clear reports on team metrics, job status, and technician KPIs.
- Onboard and train new hires while supporting ongoing team development.
- Enforce process consistency and drive operational improvements.
- Manage materials, equipment rentals, and vendor coordination.
Requirements:
Education:
- Not specified
Experiences:
- Background leading field service or operations teams.
- Experience with scheduling and dispatch platforms.
- Familiarity with residential or commercial service environments.
- Advanced Microsoft Excel skills (reporting, formulas, pivot tables).
Other:
- Excellent time management and communication skills.
- A proactive mindset with strong follow-through.
Compensation and Benefits:
Salary:
- $50,000 per year starting salary with a performance review after 60–90 days.
- $2,000 retention bonus at 6 months.
- 1% commission on service and installation sales.
Benefits:
- Full medical, dental, vision, and additional insurance benefits.
- 13 PTO days after 90 days, plus six paid holidays.
Schedule:
Full-time
- Monday–Friday, 7 AM–5 PM.
Work arrangement:
- On-site. This position is based in Spring, TX.
Average salary estimate
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