Technical Operations Engineer (Starlink Customer Success)
Skills
- Bachelor's degree in an engineering discipline
- 2+ years professional experience in VC, management consulting, or operations/product management at a technology company
- Proficiency with data analysis tools (Python, SQL, R or similar)
- Strong verbal and written communication skills
- Ability to dive deep into technical topics and apply first-principles thinking
- Experience or familiarity with software development lifecycle and release processes
- Self-starter with strong execution and cross-functional collaboration skills
- Willingness to work extended hours and travel as needed
Responsibilities
- Monitor and drive core user metrics (NPS, Customer Contact Ratio, Cancellation Ratio, CSAT, etc.)
- Triage, prioritize, and eliminate root causes of poor user experience across Network, hardware, UI/UX, support, billing, shipping, marketing, legal, and communications
- Design, fix, delete, automate, or create processes to resolve structural and emerging issues
- Act as product manager/project owner for feature launches and software automation initiatives
- Conduct deep technical and data analysis to inform strategy and operational actions
- Create and maintain feedback loops to prevent reoccurrence of issues
- Coordinate cross-functional stakeholders to deliver solutions on schedule
- Work extended hours and travel to customer sites or other SpaceX locations as required
Education
- Bachelor's degree in an engineering discipline (required)
- Advanced degree (MS/MBA) preferred but not required
Benefits
- Base salary plus eligibility for long-term incentives (stock, options, or cash awards)
- Potential discretionary bonuses and Employee Stock Purchase Plan (ESPP)
- Comprehensive medical, vision, and dental coverage
- 401(k) retirement plan
- Short- and long-term disability insurance and life insurance
- Paid parental leave
- Approximately 3 weeks paid vacation and 10+ paid holidays per year
- Paid sick leave in accordance with company policy
- Various employee discounts and perks
Average salary estimate
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SpaceX, founded by Elon Musk, is an aerospace manufacturer and space transport services company aiming to revolutionize space technology, with the ultimate goal of enabling human life on Mars.
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