Starlink Enterprise Account Lead, Oceania
Skills
- Customer-facing account management
- Order/invoicing familiarity
- Logistics and service delivery understanding
- Cross-functional collaboration
- Process documentation and playbook creation
- Strong written and verbal communication
- High attention to detail and prioritization
Responsibilities
- Serve as primary point of contact for a portfolio of enterprise and reseller partners in Oceania, owning onboarding, order execution, and account health
- Resolve issues related to shipments, invoicing, service activation, and payment status to ensure high-quality customer service
- Define and implement repeatable workflows and playbooks to scale reseller account management
- Collaborate with Sales, Logistics, Tax, Legal, Support, and Engineering to escalate blockers and improve handoffs
- Monitor account health metrics (order velocity, activations, churn, escalations) and act on trends
- Translate customer feedback into tooling and process improvements
- Document playbooks, templates, and workflows to improve scalability for telcos, IT resellers, and integrators
Education
- Bachelor’s degree in business, engineering, or related field (preferred)
- Or high school diploma/equivalency with 2+ years of related professional experience
Benefits
- Base salary plus potential discretionary bonuses
- Long-term incentives (company stock, options, or cash awards)
- Employee Stock Purchase Plan (ESPP) opportunity
- Comprehensive medical, vision, and dental coverage
- 401(k) retirement plan
- Short-term and long-term disability insurance
- Life insurance
- Paid parental leave
- Approximately 3 weeks paid vacation and 10+ paid holidays per year
- Paid sick leave per company policy
- Various employee discounts and perks
Average salary estimate
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