Customer Success Manager III
Skills
- 4-6+ years in SaaS Customer Success or account management
- Strong relationship-building and stakeholder management
- Analytical mindset with experience using data to inform account plans
- Excellent written and verbal communication skills
- Ability to work autonomously in a distributed, remote environment
- Experience driving renewals and identifying expansion opportunities
- Organized multi-tasker able to manage a portfolio independently
Responsibilities
- Onboard and activate new subscription customers end-to-end
- Build and maintain long-term relationships with multiple client advocates
- Develop and optimize touch points and segmentation through Joint Success Planning
- Collaborate with Sales to support renewals and identify expansion opportunities
- Manage a book of business focused on achieving gross retention targets
- Generate qualified expansion leads for the sales/renewals team
- Contribute to cross-departmental initiatives and team OKRs
Education
- Bachelor's degree preferred or equivalent professional experience in SaaS
- Continuous learning mindset ā interest in user research and customer-centric practices
Benefits
- Competitive OTE of $110,000 - $132,000
- Stock options for all employees
- Comprehensive medical, dental, and vision plans (including some 100% employer-covered options)
- Company-paid AD&D and life insurance
- One Medical & Talkspace membership
- 401(k) with employer contribution
- 4 weeks PTO to start + accrual, plus unlimited wellness days
- Flexible paid parental leave
- $250 office setup budget and $50/month WFH stipend
- $250 annual L&D stipend and company retreat
- Awards and recognition programs
Average salary estimate
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To help teams discover and embrace user insights.
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