Customer Account Manager, SMB
Skills
- 2+ years of sales experience with a track record of meeting or exceeding quota
- Experience managing month-to-month and multi-year contracts across multiple products
- Comfort with SaaS platforms and the ability to discuss product value with non-technical users
- Proficiency with CRM tools and sales forecasting processes
- Strong verbal and written communication, presentation, and relationship-building skills
- Ability to work in a fast-paced, ambiguous startup environment
- Willingness to travel for onsite client visits (~20–30%)
Responsibilities
- Build and maintain a pipeline of high-quality expansion opportunities within the SMB customer base
- Identify adoption gaps and drive deeper product usage to enable upsells and cross-sells
- Define and execute targeted sales strategies to demonstrate Shopmonkey's value to customers
- Manage and forecast opportunity pipeline accurately using CRM and payments platforms
- Close expansion deals across multi-product and multi-term contracts
- Conduct onsite client visits (travel ~20–30%) and deliver tailored product recommendations
- Collaborate with product, customer success, and sales teams to improve customer outcomes
- Continuously learn the Shopmonkey product suite and the automotive repair industry
Education
- Bachelor's degree preferred or equivalent practical experience in sales
- Relevant sales training or certifications are a plus
Benefits
- Medical, dental, and vision insurance (effective 1st of month after hire)
- Short-term and long-term disability, and life insurance
- 401(k) available upon hire
- Generous parental leave and flexible time off
- Employee assistance program and wellness reimbursement
- Company stock/options and uncapped commission potential
- 11 paid holidays and volunteer/matching donation programs
Average salary estimate
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We exist to help every shop thrive by equipping them with software to run, understand, and grow their businesses.
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